1.    3 Weeks Ago #1
    Join Date : Oct 2017
    Posts : 3
    Windows 10

    Error logging in at every reboot - two machines now


    Every time I start my computers, the first screen I see is the Windows login screen displaying my name and a message saying "User name or password is incorrect. Try again." See the first picture, below. This is automatic, I have no chance to enter anything before this screen appears.

    Press Return and I get a screen with two options, the same one that had the error message above, and another showing my MSFT login eMail. See second picture, below.

    What appears to be the default login, the one shown in pic 1 and the lower left of pic 2, never works. I never set it up and have no password for it. The only way I can log in is to wait for screen 2, then use my standard MSFT account eMail and password.

    This began on my laptop and has now, mysteriously, spread to my desktop. Both are running Windows 10 Fall Creators update though the problem has been around for months.

    Ideally, I'd either have NO login required, or at least have the systems default to my MSFT login ID/password and not go through two screens every time I want to sign on.

    Any idea how I can get out of this?

    Thanks,
    Ed B

    Click image for larger version. 

Name:	Error 1.jpg 
Views:	1 
Size:	440.0 KB 
ID:	160090
    Error screen 1.
    Click image for larger version. 

Name:	Error 2.jpg 
Views:	1 
Size:	368.4 KB 
ID:	160091
    Error screen 2.
      My ComputerSystem Spec
  2.    3 Weeks Ago #2
    Join Date : Oct 2013
    Posts : 25,174
    64-bit Windows 10 Pro build 17040

    Hello Ed, and welcome to Ten Forums.

    It sounds like you have set up netplwiz to automatically sign in to your account at startup. This issue usually happens if either the password was entered incorrectly while setting up netplwiz, or you changed your password and didn't update netplwiz. It seems like you changed your password though since both PCs are affected.

    You can setup netplwiz again on both PCs to update the password to have it automatically sign you at startup again. Another option is to check the box, to no longer be signed in automatically at startup.

    Sign in User Account Automatically at Windows 10 Startup User Accounts Tutorials
      My ComputersSystem Spec
  3.    3 Weeks Ago #3
    Join Date : Oct 2017
    Posts : 3
    Windows 10
    Thread Starter

    Thanks for the reply, Brink. I tried what you suggested.

    The laptop now shows a pre-screen but without the error message. I still have to hit Enter to get to the password screen, but I don't have to select from multiple logins, just type in the password. I can live with that on the laptop, probably a good idea anyway.

    The desktop, which only developed this problem recently, is more problematic. I can get it to duplicate what the laptop is doing, but there's no way to get it to log in directly without a password that I can find. If I uncheck the password required box in netplwiz, I'm right back in the situation I was when I started.

    Both computers show duplicate iterations of my eMail address. I assume the one with the tiny globe icon is the MSFT user password and the other seems to show a monitor which I assume is local. It's the local one that either has no password or I've forgotten.

    I'd still like the desktop to just start, no login required.

    Thanks,
    Ed B
      My ComputerSystem Spec
  4.    3 Weeks Ago #4
    Join Date : Oct 2013
    Posts : 25,174
    64-bit Windows 10 Pro build 17040

    If it you have an email address for your account, then it's a Microsoft account that does indeed have a password. You'll need to know the password to be able to properly setup netplwiz on your desktop.

    It sounds like the laptop is working as it should now. The first screen you press Enter on is the lock screen, and the screen after is your Sign-in screen.
      My ComputersSystem Spec
  5.    1 Week Ago #5
    Join Date : Oct 2017
    Posts : 3
    Windows 10
    Thread Starter

    Thanks for the reply. Yes, the laptop is working in a way I can accept, but I still don't understand why there are two logins for it.

    More problematic however is the desktop. I'd just as soon have no password for that machine but there seems no way to do that. If I uncheck the "password required" box I'm back in the same situation: two login IDs, one with a password I never assigned, the other my MSFT account, which does work but requires all the extra steps.
      My ComputerSystem Spec
  6.    1 Week Ago #6
    Join Date : Oct 2013
    Posts : 25,174
    64-bit Windows 10 Pro build 17040

    Ed,

    When you uncheck the box in netplwiz, be sure that you enter the correct password for the account you want to be automatically signed in to at startup.

    If you are sure you did, then check to make sure that you have Use my sign-in info to automatically finish setting up my device after an update or restart turned off. This has been reported to cause this issue for some.

    :arrrow: Use sign-in info to auto finish after Update or Restart in Windows 10 User Accounts Tutorials
      My ComputersSystem Spec

 


Similar Threads
Thread Forum
Problems logging into desktop, after logging into new laptop
Hi All, My desktop (running insider preview 16257) was working fine up until yesterday. Then I got a new laptop and proceeded to set it up, including logging in with my MS account. This is the first time I've logged into two machines with the...
User Accounts and Family Safety
Problem logging on to Xbox games - error code 1170000.
For weeks now I have been unable to logon to Solitaire or Mahjong, to complete the daily challenges. I can log on to the website, but not from the Windows 10 app. Any ideas?
General Support
Logging Out and Shutting Down with Error(s)
Each time I log out of my computer to shut it down, an error pops up and the computer chimes letting me know about the error. I have saved the Error Logs as text files that I am uploading to this thread. I hope someone can help me get this issue...
BSOD Crashes and Debugging
Error on reboot svchost.exe
I get this error quite often on a restart or shutdown. Any ideas why I might have this? Windows 10 Pro x64. Means my reliability graph is in the mud most of the time. Description Faulting Application Path: C:\Windows\System32\svchost.exe ...
BSOD Crashes and Debugging
Stop Logging a Specific Event Error - 7031
I want to stop error code 7031 from showing up in the event viewer log in win 10 (since its a redundant code that means nothing anyway), so does anyone know the steps (and explain in layman terms) to prevent it from posting. I do not mean just...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 20:10.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums