Cannot access my hotmail account

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  1. Posts : 79
    Win 10-64
       #31

    Thank you very much for taking the time and trouble to answer. Sorry for my delay.

    I really am still confused.

    1. I have MS Outlook 2003 which was my email.
    2. My ISP Virginmedia mailing prog. did not support so I used Hotmail [email protected] as well as VM's mailer.
    3. I would like to continue with my old/obsolete hotmail in order to utilise skype etc.
    4. I am unable to use Hotmail. When I try to either renew a/c am informed that "me" has already been taken up. Suggest "me1 etc" used.
    5 I tried to send an email using a reply to url and my Inbox Hotmail opened showing Accounts [email protected]!

    I have reached the stage where I am confusing myself and would like guidance please.

    Perhaps I should lie down in a dark room
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  2. Berton's Avatar
    Posts : 10,477
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #32

    The problem as I understand it is when signing up for a new account with the same place already having an account it the process recognizes that the account name exists but doesn't compare that information with the information just entered, doesn't understand they could be the same which is why the suggestion of a different user name.

    Usually when a sign-in doesn't work there's a prompt about forgot my name or forgot my password, it's a process to work through and can be a help if a recovery E-Mail address was given.
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  3. Posts : 79
    Win 10-64
       #33

    Thanks for reply.
    Will try again.
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  4. Posts : 79
    Win 10-64
       #34

    Hotmail Account


    I have tried to change account password getting as far as validating code sent to me. Apparently info. provided is insufficient.
    Problem is I cannot think of anything else I can furnish.

    What is strange and bewildering is that I have an a/c: login.live.com for wifeme etc which opens in Outlook but shows [email protected]. I have sent/received test messages to my gmail, VM and login.live accounts.

    Can you please either further assist or give me an email address for MS support.

    Thanks and rgds.
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  5. Berton's Avatar
    Posts : 10,477
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #35

    Can't say as to the exact problem but Microsoft has a penchant for using names more than once. Outlook is part of Microsoft Office and an installed E-Mail Client program. Outlook.com is an Online/Webmail application used through a browser. Hotmail is an Online/Webmail application used through a browser. At the time it became available Outlook.com was and probably still is destined to replace Hotmail. It's a typical case of having to be more precise in things.

    If going to either Hotmail.com or Outlook.com just now I'm seeing a new page, can't get directly to the account I have on both. What I used to get was:
    Cannot access my hotmail account-image.png
    but it diverts to the new page.
    https://www.microsoft.com/en-us/micr...m365homepage=2
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  6. Posts : 79
    Win 10-64
       #36

    Many thanks for information. I opened an Outlook a/c with changed name. I didn't wish to "start again"

    regards,
    Sellick
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  7. Berton's Avatar
    Posts : 10,477
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #37

    Good.
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