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  1.    01 Oct 2017 #11
    Join Date : Sep 2017
    Posts : 17
    windows 10
    Thread Starter

    These are all confusing terms. At one I thought I had it, but then everything changed...

    OK, every time I power up I am required to enter a password. That one is no problem. I wish I didn't have to, but ever since I got windows 10 I have been required to enter a password.

    Then I have this email address with which everything I need to do as an Admin (I guess) it requires me to enter the password that opens my hotmail email.

    As for the clean install through the Settings, I did it once before. I don;t remember though if I had to enter that particular password.

    If I do that clean install will I have the opportunity to override that email altogether and do without an email in order to do anything within windows?
      My ComputerSystem Spec
  2.    01 Oct 2017 #12
    Join Date : Sep 2017
    Posts : 17
    windows 10
    Thread Starter

    By the way, do you have a reliable link to this Kyhi's recovery disk?
      My ComputerSystem Spec
  3.    01 Oct 2017 #13
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 3,934
    Windows 10 Pro Build 1703

    Kyhi's Recovery Disk

    Windows 10 Recovery Tools - Bootable Rescue Disk

    It's a sticky, third one down, in the Software and Apps section of forum, can't miss it.

    When you power up you have to sign in with a password. Got it. What is the user name just above password box/ I assume this is your email address. Correct?

    If you go to the Accounts in settings under this admin account and if you try to change to local what happens?

    If you do a clean install you can sign in with a local account. See step 22 in tutorial.

    Clean Install Windows 10

    If you are logging in with your Microsoft account that has same name as email account you really don't have to do a clean install. You are in.


    Ken
      My ComputerSystem Spec
  4.    04 Oct 2017 #14
    Join Date : Sep 2017
    Posts : 17
    windows 10
    Thread Starter

    Ah, correct, that's the PE whatever rescue disk. I have a couple of rescue disks.

    I already did a clean install and no good, I am still tied to that email. I restored an image now and I am back to where I was anyway.

    I found that I can used a local account, make it an Admin account then this account make it a standard one, then I guess I can erase it, but how can I transfer some of the files and programs, setting etc to the new admin. All except the fact that I have to use that email?
      My ComputerSystem Spec
  5.    04 Oct 2017 #15
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 3,934
    Windows 10 Pro Build 1703

    As an admin you should be able to access the other users folders. You could be prompt that you need to be admin.

    If that doesn't work then you need to take ownership of the original user files.

    When you did clean install you missed the turn that has you setting up local account.

    Were you able to call MS? Did you contact support any other way. I can't believe you can't prove its your mail account. Having that long you would know all about iy.
      My ComputerSystem Spec
  6.    04 Oct 2017 #16
    Join Date : Sep 2017
    Posts : 17
    windows 10
    Thread Starter

    Hello Ken:

    Well that's exactly the problem. My Admin account is tied up to my email, so every time I need to get into something important I am asked for the password that's tied to my email. The password to sign into the computer is another one....

    It is crazy.

    I called but after a while of menus and what not, anything pertaining a password is dealt online. Catch 22.

    Incredible!

    Thank you for your help...

    Hernan.
      My ComputerSystem Spec
  7.    04 Oct 2017 #17
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 3,934
    Windows 10 Pro Build 1703

    Have you tried copying a folder from your old Admin account to new. Once copied into new location there should be no more requests for passwords.

    When you say the password you sign into computer with is different, is this your new local admin password?

    I guess there is so many password requests they can't deal with them on phone. Seems to me to be a business opportunity, charge people who want to talk, or who need to talk as because it is really important.

    I assume you have left this account alone for a period of time. You might want to try to sign in again if there has been a suitable break and answer the questions / code prompts.

    Don't do to many, just one pass.
      My ComputerSystem Spec
  8.    05 Oct 2017 #18
    Join Date : Sep 2017
    Posts : 17
    windows 10
    Thread Starter

    Quote Originally Posted by Caledon Ken View Post
    Have you tried copying a folder from your old Admin account to new. Once copied into new location there should be no more requests for passwords.
    Hmmm I don't even know how to do that. I created a new account, which I gave admin privileges. Then I tried to remove the account that was giving me problems, but it warned me that all of the files including downloads and whatever else were going to be erased along with the account. So I decided not to do that and I reversed everything to the way it was without the extra account etc.

    I guess I can always have all of my files backed up, which I have, erase that old account and re-install everything I had in that bothersome account. But I am afraid something might go wrong and not be able for windows 10 to recognize me as a legitimate owner and ask me what was the email associated with it and not be able to provide the correct password... as I said Catch 22 :/

    Anyway...

    Quote Originally Posted by Caledon Ken View Post
    When you say the password you sign into computer with is different, is this your new local admin password?
    Click image for larger version. 

Name:	20171005_044943.jpg 
Views:	16 
Size:	329.2 KB 
ID:	156609This is the opening of the computer. This password is different to the one account that is tied to my email account.

    Click image for larger version. 

Name:	20171005_045147_HDR.jpg 
Views:	1 
Size:	989.9 KB 
ID:	156608This is my info in the accounts settings. See? The same name as in the computer log in. This is what I don't or didn't understand... both are different passwords. I said I didn't understand and I still don't but I found out that using the NET USER command in the CMD it appeared the other name which is what I assigned my computer to a long time ago. That one is the one that's associated with my email and *main* admin account. That name does not appear in the "Your Info" screen of the accounts settings, see?


    Quote Originally Posted by Caledon Ken View Post
    I guess there is so many password requests they can't deal with them on phone. Seems to me to be a business opportunity, charge people who want to talk, or who need to talk as because it is really important.
    I was thinking about that....

    Quote Originally Posted by Caledon Ken View Post
    I assume you have left this account alone for a period of time. You might want to try to sign in again if there has been a suitable break and answer the questions / code prompts.

    Don't do to many, just one pass.
    Yes, and I did this just a moment ago before login in here.

    We'll see what happens.

    I signed into the testing preview of windows 10 a year before it was officially released. Later I claimed ownership of it as instructed within the year of being released so it was for free as promised. I might have a different set of circumstances around this issue in contrast to a person who bought their copy later on.

    Also, this computer came with windows Vista originally. I upgraded to windows 7 and then later got into testing windows 10.

    I hope I have provided more info on this *password* thing.
      My ComputerSystem Spec
  9.    05 Oct 2017 #19
    Join Date : Sep 2017
    Posts : 17
    windows 10
    Thread Starter

    Hello again Ken

    I received the following from them:

    "Your security is important to us
    Recently, we received several requests to gain access to XXXXXXX@hotmail.com. Unfortunately, we were unable to verify your ownership using the information that was provided. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and our careful account recovery process is intended to protect you from any possible malicious activity.

    Now what?
    Because there have been multiple unsuccessful recovery attempts for this account, we recommend at this point that you create a new account. It's quick and easy, and we have tools to help you import contacts, connect with Facebook, and even receive messages from multiple email accounts.

    > Open a new account

    With a new account, you’ll be able to use the following services across all of your devices:

    Best-in-class email with unlimited storage at lightning speed and serious security.
    Stay connected with friends and family, see social updates and chat with Facebook friends, and make ordinary moments memorable with video calls.
    Free online storage for thousands of docs and photos, shared your way.

    Don’t get locked out again
    Once you create a new account, we highly recommend you update your password reset information with a phone number or alternate email address. This will make it easier for you to gain access to your account in the future if you are locked out again.

    > Open a new account

    Thank you"

    What a pity, I have bill receipts there etc, 25 or so years worth of info, even from jobs I've had....

    Incredible the stance that MS has adopted. I guess my next computer is going to be a Mac....not that I will not problems, but I guess I will have more intelligent help from them.

    Thank you Ken for all of your help. I hope there was a way to talk to them about this.
      My ComputerSystem Spec
  10.    05 Oct 2017 #20
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 3,934
    Windows 10 Pro Build 1703

    Okay this is not a Windows thing, this is an Outlook mail thing. I don't understand how you failed the recovery process. I'd call the business office or who ever and tell them you need to speak to someone. Be forceful but polite. One last link to work through.

    https://answers.microsoft.com/en-us/...9-8c650bc2ef36

    When setting up a new account I really recommend the cell phone for texting codes. It will call home phones as well although coverage is spotty where I live, never understood that. Then add an alternate email account to the new account in case you can't use code. This is for gmail, outlook, Yahoo or iCloud. The accounts are free. Then however you manage tasks, mine are automated, perform sign ins to keep alternate addresses active, say every six months.

    As to copying files and folder. You access the folder or file you want to copy. Right click on it, click on copy, navigate back to your new user folders, right click when you are in correct position, click paste.

    Your machine has been fingerprinted by the MS servers. When you clean install do not use an online account (email), go offline (the word they seem to be using today). Give it a name, a password and carry on.

    If you are concerned you can Image your existing machine using Macrium Reflect. Free, reliable and member recommended. If you can't install Windows 10 clean then restore from this backup.

    Backup and Restore with Macrium Reflect


    Ken
      My ComputerSystem Spec

 
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