1.    20 Sep 2017 #1
    Join Date : Sep 2017
    Posts : 3
    windows 10

    MS account temporaly blocked


    HI,
    I was working on a important doc. on word online for days, and was suddenly notified that account is blocked. When I tried to sign in, they asked for mobile phone number. I canceled my mobile /it was so time-consuming, that I decided to terminate contract and keep only land line and face-time/. What should I do to sign up and recover my text from one drive ?
      My ComputerSystem Spec
  2.    20 Sep 2017 #2
    Join Date : Jul 2015
    Posts : 879
    Windows 10 Home

    Why is it blocked ? Is MS trying to verify that it is you signing in or an unauthorized user ?
    Go to account.live.com>sign-in>click 'Security' tab at top>'Update your security info'>'Add security info' will take you to where you can provide your landline number and elect to be called vs a text.
    Do not screw up your backup email or contact number because if you don't answer correctly, you'll get locked out for 30 days ! While here, Review recent activity' will show last time device was signed in and from where. Good Luck
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      My ComputerSystem Spec
  3.    20 Sep 2017 #3
    Join Date : Sep 2017
    Posts : 3
    windows 10
    Thread Starter

    Thank You Mrgeek


    In middle of a session, there was announce that account was temporarily blocked because someone was presumably sending spam from my account. I will try to follow Your instructions, but my landline is in Europe, hopefully they have an affiliation in proximity.
      My ComputerSystem Spec
  4.    20 Sep 2017 #4
    Join Date : Jul 2015
    Posts : 879
    Windows 10 Home

    So, someone was trying to use your account w/o authorization. If their sign-in was successful, this would show up in the 'Review recent activity window and you can see if YOUR log-ins are the only valid ones.
    Your location is not an issue. Select country and change preference to 'Call' vs 'Text', as shown below.
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    At this point, if you dig deeper into the security options and select your preference to be emailed at backup address or texted -
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    Last edited by mrgeek; 20 Sep 2017 at 13:55.
      My ComputerSystem Spec
  5.    09 Oct 2017 #5
    Join Date : Sep 2017
    Posts : 3
    windows 10
    Thread Starter

    land line


    It didn't work with sign up, no links for adding info, but I was redirected from other location. What was puzzling is that telephone rang almost in same second as I hit the button (If I wanted to redial number, it takes more).
      My ComputerSystem Spec

 


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