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  1.    16 Sep 2017 #31
    Join Date : Jul 2015
    Posts : 9,373
    Windows 10 Pro

    Quote Originally Posted by JO69 View Post
    Decided to go with the advice on the Asus page and reset the laptop from the Settings page
    After a nail biting 3 hours it I finally reset yes!!!!

    However it looks just the same as before with no windows after reset to create my profile.
    Which I wanted
    But at least its clean lol
    Maybe itís because I ticked the option save my files?
    The reason I did that was because I read the other option took even longer

    Still got the Admin Local Account Administrator.
    So now need to add myself as a User and Administrator.
    Only option in User Accounts is Family and Other people.
    So can you lead e though this please?
    Do I change Admin name to mine, or create another account?
    Can I do it without a password so I have no sign in box?
    This is what I would do, if I were you. Open a Command Prompt (Admin) (or "Run as administrator" Command Prompt). Run:

    C:\Windows\System32\sysprep\sysprep

    Then just click OK on the Window that pops up which should have the following options set/not checked:
    Click image for larger version. 

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    That will take you to the factory fresh, first start window just like the computer came out of the box - because that is what OOBE stands for - out of box experience. You will have to create a new account when you get to that screen that does not yet exist on the computer, it will not let you create a repeat of an already existing account. Once you establish that brand new user account from OOBE - then you can log into it, and delete any user accounts the previous "owners" of the computer created on it.

    If you want to (and I suggest) that new account to be a local account v. a Microsoft account, then on the account creation screens look carefully for a way to skip that screen. Keep skipping the screens until you get to one that you cannot skip that is asking for a username, password, and password hint. That will create a local account.
      My ComputerSystem Spec
  2.    16 Sep 2017 #32
    Join Date : Sep 2017
    Posts : 21
    Windows 10 64bit
    Thread Starter

    Quote Originally Posted by NavyLCDR View Post
    This is what I would do, if I were you. Open a Command Prompt (Admin) (or "Run as administrator" Command Prompt). Run:

    C:\Windows\System32\sysprep\sysprep

    Then just click OK on the Window that pops up which should have the following options set/not checked:
    Click image for larger version. 

Name:	Capture.JPG 
Views:	1 
Size:	43.3 KB 
ID:	153613

    That will take you to the factory fresh, first start window just like the computer came out of the box - because that is what OOBE stands for - out of box experience. You will have to create a new account when you get to that screen that does not yet exist on the computer, it will not let you create a repeat of an already existing account. Once you establish that brand new user account from OOBE - then you can log into it, and delete any user accounts the previous "owners" of the computer created on it.

    If you want to (and I suggest) that new account to be a local account v. a Microsoft account, then on the account creation screens look carefully for a way to skip that screen. Keep skipping the screens until you get to one that you cannot skip that is asking for a username, password, and password hint. That will create a local account.
    Hi Makes sense to do that but never been on that screen before, or know how to open it even though had a computer for 17 years lol

    I've done so well Don't want to mess up at the end
      My ComputerSystem Spec
  3.    16 Sep 2017 #33
    Join Date : Sep 2017
    Posts : 21
    Windows 10 64bit
    Thread Starter

    Quote Originally Posted by NavyLCDR View Post
    This is what I would do, if I were you. Open a Command Prompt (Admin) (or "Run as administrator" Command Prompt). Run:

    C:\Windows\System32\sysprep\sysprep

    Then just click OK on the Window that pops up which should have the following options set/not checked:
    Click image for larger version. 

Name:	Capture.JPG 
Views:	1 
Size:	43.3 KB 
ID:	153613

    That will take you to the factory fresh, first start window just like the computer came out of the box - because that is what OOBE stands for - out of box experience. You will have to create a new account when you get to that screen that does not yet exist on the computer, it will not let you create a repeat of an already existing account. Once you establish that brand new user account from OOBE - then you can log into it, and delete any user accounts the previous "owners" of the computer created on it.

    If you want to (and I suggest) that new account to be a local account v. a Microsoft account, then on the account creation screens look carefully for a way to skip that screen. Keep skipping the screens until you get to one that you cannot skip that is asking for a username, password, and password hint. That will create a local account.
    I did all you said and it took ages to do it.
    Then it installed updates
    But no change at all
    It led me through the accept conditions screen But now I am back to spotlight and Adin sign in screen...Plus it takes ages to get rid of the sign in spotlight screen too
    Want to scream! lol
      My ComputerSystem Spec
  4.    16 Sep 2017 #34
    Join Date : Jul 2015
    Posts : 9,373
    Windows 10 Pro

    Quote Originally Posted by JO69 View Post
    Hi Makes sense to do that but never been on that screen before, or know how to open it even though had a computer for 17 years lol

    I've done so well Don't want to mess up at the end
    Most universal way to open the command prompt is to click on the Start (Windows) icon and just start typing command. Command prompt will appear at the top of the list. Right click on it and select "Run as administrator". Then run the command in the window that opens:
    C:\Windows\System32\sysprep\sysprep

    The screens that should show up after you select OOBE in the sysprep menu and reboot (depending on which build of Windows 10 you have) should start at step 15 here:
    Clean Install Windows 10 Windows 10 Installation Upgrade Tutorials

    Scroll down to step 15, you don't need to be concerned with anything before that. This will also show you what a brand new computer out of the box should have looked like - and if the store you bought your computer did "set it up" for you, they should have known how to use Audit Mode to do it - so you would still have gotten this series of screens when you first turned the computer on. They were either incompetent or just feeding you a line of bull and sold you a used computer.
      My ComputerSystem Spec
  5.    16 Sep 2017 #35

    Why not just backup what you have and clean install?

    You can re-install apps and copy back from the back-up...
      My ComputerSystem Spec
  6.    16 Sep 2017 #36
    Join Date : Apr 2015
    Posts : 267
    Windows 10 Home x64 and Pro x86

    Jo,

    I suggest that your recent Reset is all that you need to do before creating the user accounts that you actually want. I posted the procedure earlier.

    Do respond to my question about the precise name of that Admin account put on there by PCWorld because it might, or might not, be significant. The situation ought to be resolved so that you can proceed confidently.

    Denis
      My ComputerSystem Spec
  7.    16 Sep 2017 #37
    Join Date : Sep 2017
    Posts : 21
    Windows 10 64bit
    Thread Starter

    Quote Originally Posted by Superfly View Post
    Why not just backup what you have and clean install?

    You can re-install apps and copy back from the back-up...
    Depends what you mean by a clean install? Do you mean use the usb recovery stick?
    Should I have told it to delete my files instead of saving them in the reset? Would that have caused the Admin account to go?
      My ComputerSystem Spec
  8.    16 Sep 2017 #38
    Join Date : Sep 2017
    Posts : 21
    Windows 10 64bit
    Thread Starter

    Quote Originally Posted by Try3 View Post
    Was this a used computer?
    • If it was new then your first boot should have prompted you to create a user account of your own. That account would automatically be an Admin-level account but it could not possibly have the username Administrator.
    • If it was used then reinstall Windows 10 to ensure that you only have on it what you know you have on it.
    • You could use the Reset facility
    • Or you could make installation USB using http://windows.microsoft.com/en-us/w...n-tool-install
    • If reinstalling, first check that Windows is activated "with a digital licence" at Settings, Update, Activation


    About Admin-level accounts -
    1. The user account that has the username Administrator is a special built-in account that is part of Windows' recovery facilities. It should normally be disabled. It does not have all the capabilities of a normal Admin account [one that you create yourself].
    2. You can make your own user accounts into Admin-level accounts if you wish - it is worth having two password-protected local Admin-level accounts so you have a spare in case your normal one is ever corrupted & refuses to let you log in.
    3. I have seen claim & counter-claim about whether or not there is, in practice, any increased security risk from running routinely in an Admin-level account**. If you want to ere on the side of caution then check your Admin-level accounts work then create a Standard user account for your day-to-day activities.


    ** [Added later] I should have made it clear that Control panel, user accounts, UAC would need to be set at its maximum - Always notify.

    Denis
    Windows is activated "with a digital licence" The account is called Admin.
    I just added myself as another Administrator But on the sign in spotlight page laptop just wouldn't let me click on anything. Had to re boot a few times to get to the start page So deleted my new account.
      My ComputerSystem Spec
  9.    16 Sep 2017 #39
    Join Date : Jul 2015
    Posts : 9,373
    Windows 10 Pro

    It really sounds like the computer needs a complete new install of Windows which means erasing the entire hard drive and installing to the completely empty drive. The store either sold you a messed up (software, not hardware) used computer, or messed up a new computer when they "set it up" for you. They should not done anything to a new computer unless you asked them to.
      My ComputerSystem Spec
  10.    16 Sep 2017 #40
    Join Date : Apr 2015
    Posts : 267
    Windows 10 Home x64 and Pro x86

    Since the Admin user account set up by PCWorld is called Admin [rather than Administrator] it has no particular significance other than that they should only have done that if requested.

    Whilst I have seen proposed solutions to problems with the sign-in screen [by the way "spotlight" is merely the name of the background picture you might see on that screen], I agree with NavyLtCdr that you might as well go ahead with a reinstallation of Windows 10 so you are starting from a known & reliable basis. The Reset must have gone wrong in some way [this is not unheard of].

    You could try using that Recovery USB they gave you or you could you could make an installation USB using http://windows.microsoft.com/en-us/w...n-tool-install
    • Making your own installation USB would be good practice for the future because you are likely to make one later on for various purposes [it is also a useful repair tool].
    • Using that link to make an installation USB goes in stages. The first stage is that it downloads the Media creation tool itself which you then install.
    • You then use the Media creation tool to create the installation USB - see Create Bootable USB Flash Drive to Install Windows 10
    • You then boot from the installation USB to achieve a "clean install" - see Clean Install Windows 10 - TenForums
    • During the clean install the whole disk is overwritten so make sure you have backed up anything you want to keep.
    • During the clean install you will be asked to enter a product key but you must skip that [there is a bypass button labelled I am reinstalling or similar]. Entering anything at this stage would mess up your reactivation.
    • You can then go online to [automatically] reactivate & to run Windows update.
    • You should then also go to the Asus website to download & install their latest hardware drivers. Whilst Windows update tries to include hardware drivers it often gets this wrong.


    - - - - - - - - - - - - - - - - - -

    Later on, you might decide, as many of us do, to make a new installation USB when Ver 1709 is released [expected Tuesday 17th October] in order to update to the new version yourself rather than leave the job to Windows update. That's why I said doing it now would be good practice.
    • If you do so then start from scratch by downloading & installing the Media creation tool again.
    • Each Media creation tool contains fixed references to its Windows 10 version so if you kept today's Media creation tool & used it again in a few months, you would actually be needlessly recreating the same Ver 1703 installation USB you are making now rather then the new Ver 1709 that you would want.
    • The procedure for using it to update is not the same as using it to install. You boot Windows normally then connect the installation USB & run its setup.exe file from within Windows. The procedure is given in Repair Install Windows 10 with an In-place Upgrade - TenForums
    • Using the Repair install procedure should always be prepared for by making a full backup & a system image. I have never had a Repair install go wrong on me but I always prepare fully just in case.


    Denis
      My ComputerSystem Spec

 
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