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  1.    15 Sep 2017 #21
    Join Date : Sep 2017
    Posts : 21
    Windows 10 64bit
    Thread Starter

    Tried again is it here? That's what it said on the box when I bought it.
    Attached Thumbnails Attached Thumbnails ASUS set up 2.jpg  
      My ComputerSystem Spec
  2.    15 Sep 2017 #22
    Join Date : Sep 2017
    Posts : 21
    Windows 10 64bit
    Thread Starter
      My ComputerSystem Spec
  3.    15 Sep 2017 #23
    Join Date : Apr 2015
    Posts : 267
    Windows 10 Home x64 and Pro x86

    Jo69,

    PC World UK are clearly lazy, incompetent & malicious.
    • Nobody should set up a computer in the way they have set it up for you.
    • I suspect this computer had been set up for another customer and then returned for some reason.
    • PC World should have reset it before selling it again.
    • I hope you got a discount on it.


    It is up to you but I see your options as being fairly open.
    1. You can accept things as they are and proceed to reinstall Windows 10 [so you know where you are starting from], or
    2. You can accept things as they are and just start using the computer without knowing if its first purchaser installed anything malicious or otherwise to your detriment, or
    3. You can exercise your rights under the Consumer Protection & Sales of Good Acts to cancel the sale.


    If you are going to reinstall Windows 10 then many people here can guide you through that. Just let us know what you are going to do.

    Denis
      My ComputerSystem Spec
  4.    15 Sep 2017 #24
    Join Date : Sep 2017
    Posts : 21
    Windows 10 64bit
    Thread Starter

    Quote Originally Posted by Try3 View Post
    Jo69,

    PC World UK are clearly lazy, incompetent & malicious.
    • Nobody should set up a computer in the way they have set it up for you.
    • I suspect this computer had been set up for another customer and then returned for some reason.
    • PC World should have reset it before selling it again.
    • I hope you got a discount on it.


    It is up to you but I see your options as being fairly open.
    1. You can accept things as they are and proceed to reinstall Windows 10 [so you know where you are starting from], or
    2. You can accept things as they are and just start using the computer without knowing if its first purchaser installed anything malicious or otherwise to your detriment, or
    3. You can exercise your rights under the Consumer Protection & Sales of Good Acts to cancel the sale.


    If you are going to reinstall Windows 10 then many people here can guide you through that. Just let us know what you are going to do.

    Denis
    Thanks for replying
    I cant face pc world again
    Can I do this?
    https://www.asus.com/uk/support/FAQ/1013064/
    I do no have a recovery drive on it but will it reset without?

    It is a low spec laptop as only wanted it for internet and email, as have a desktop.
    https://www.asus.com/uk/Laptops/ASUS...esk_Knowledge/


    Yes please need a guide. Am ok once I get to the set up screen as done it before
    Just need the confidence to start it off
      My ComputerSystem Spec
  5.    15 Sep 2017 #25
    Join Date : Apr 2015
    Posts : 267
    Windows 10 Home x64 and Pro x86

    Jo,

    1 Before you do anything else, I think you need to complete some setting up - strange as that might now sound.
    • I have been looking at your model & I understand that the purchase price includes a full year's subscription to Office365.
    • I you intend to use Office365 at all then start doing so now as it will force you to register the installation & the start of the subscription [who knows if that would be included still if you reset it?]. Once it is registered, you are guaranteed being able to reinstall it afterwards.
    • One of the others might correct me on this point as I might be being overly-cautious in this respect.



    2 Yes, you can run the Reset [it is also described at: Reset Windows 10 Windows 10 Installation Upgrade Tutorials

    • A Reset is, in effect, a reinstallation.
    • Check that the computer is activated - Settings, Update, Activation.
      • If it is activated "with a digital licence" then fine as it will self-activate afterwards once you go back online.
      • If it is activated with any different terms being used then ask here so that one of the others can explain their significance.


    • I suspect that you could save yourself some work by booting up from that recovery USB they gave you because that might have all the Asus hardware drivers on it already. It will also run a 'Reset' of some kind.
    • This might be the only chance you get to test that the recovery USB works so the whole exercise could achieve something else worthwhile at the same time.
    • However you do it you will want to check the Asus website for the latest drivers & run Windows update afterwards.


    I hope you got a discount to reward you for all the work you are now having to do.

    Denis
    Last edited by Brink; 15 Sep 2017 at 11:51. Reason: updated link
      My ComputerSystem Spec
  6.    15 Sep 2017 #26

    A rudimentary check of the PC by running CrystalDiskInfo will show the Power-on stats of the HDD/SDD.

    A digital licence, likewise, would be odd for a new PC.
      My ComputerSystem Spec
  7.    16 Sep 2017 #27
    Join Date : Sep 2017
    Posts : 21
    Windows 10 64bit
    Thread Starter

    Quote Originally Posted by Try3 View Post
    Jo,

    1 Before you do anything else, I think you need to complete some setting up - strange as that might now sound.
    • I have been looking at your model & I understand that the purchase price includes a full year's subscription to Office365.
    • I you intend to use Office365 at all then start doing so now as it will force you to register the installation & the start of the subscription [who knows if that would be included still if you reset it?]. Once it is registered, you are guaranteed being able to reinstall it afterwards.
    • One of the others might correct me on this point as I might be being overly-cautious in this respect.



    2 Yes, you can run the Reset [it is also described at: Reset Windows 10 Windows 10 Installation Upgrade Tutorials

    • A Reset is, in effect, a reinstallation.
    • Check that the computer is activated - Settings, Update, Activation.
      • If it is activated "with a digital licence" then fine as it will self-activate afterwards once you go back online.
      • If it is activated with any different terms being used then ask here so that one of the others can explain their significance.


    • I suspect that you could save yourself some work by booting up from that recovery USB they gave you because that might have all the Asus hardware drivers on it already. It will also run a 'Reset' of some kind.
    • This might be the only chance you get to test that the recovery USB works so the whole exercise could achieve something else worthwhile at the same time.
    • However you do it you will want to check the Asus website for the latest drivers & run Windows update afterwards.


    I hope you got a discount to reward you for all the work you are now having to do.

    Denis
    Thank you. I am not bothered about Office 365.
    Worried about using the Recovery USB as my last laptop would not recover at all with the recovery dvds I created.
    And is now dead.
    But how do I use it Do I plug it in before I boot up the laptop?

    Also looking at the Asus Faqs --
    How do I reset the system and remove all of my personal files, apps and settings on Windows 10?
    https://www.asus.com/uk/support/FAQ/1013064/

    On that page it makes no mention of the Laptop not having a recovery partition. Does it not need one?
    So could I still do it that way? As I like that option.
    As it is on my model number page.
      My ComputerSystem Spec
  8.    16 Sep 2017 #28
    Join Date : Sep 2017
    Posts : 21
    Windows 10 64bit
    Thread Starter

    Decided to go with the advice on the Asus page and reset the laptop from the Settings page
    After a nail biting 3 hours it I finally reset yes!!!!

    However it looks just the same as before with no windows after reset to create my profile.
    Which I wanted
    But at least its clean lol
    Maybe itís because I ticked the option save my files?
    The reason I did that was because I read the other option took even longer

    Still got the Admin Local Account Administrator.
    So now need to add myself as a User and Administrator.
    Only option in User Accounts is Family and Other people.
    So can you lead e though this please?
    Do I change Admin name to mine, or create another account?
    Can I do it without a password so I have no sign in box?
    Last edited by JO69; 16 Sep 2017 at 07:04.
      My ComputerSystem Spec
  9.    16 Sep 2017 #29
    Join Date : Apr 2015
    Posts : 267
    Windows 10 Home x64 and Pro x86

    I am puzzled. The user account that has the username Administrator is not supposed to be able to access Settings at all let alone the Settings, Accounts, Family & other people entry that you need to use.

    Please clarify this. Click on the Start menu, hover your cursor over the user icon on its left. The username appears. This really says Administrator?

    Denis
      My ComputerSystem Spec
  10.    16 Sep 2017 #30
    Join Date : Apr 2015
    Posts : 267
    Windows 10 Home x64 and Pro x86

    To add accounts, use this procedure. I recommend creating two Admin accounts and then creating the account you want for day-to-day use.
    • All of them must be password-protected but I can then explain how to set the computer up so that you log in automatically when you restart the computer.
    • The spare Admin accounts are for #1 Troubleshooting, #2 An unused fallback in case of user profile corruption afflicting the accounts that get used. We can discuss this afterwards.
    • We will also need to discuss what to do with that account you found on your computer.



    1. Start button,
    2. Settings,
    3. Accounts,
    4. Family & other users,
    5. [Other users section],
    6. Add someone else to this PC,
    7. I don't have this person's sign-in information,
    8. Add a user without a Microsoft account,
    9. Write down the username and password that you are about to use [somewhere readily accessible yet secure from loss],
    10. Enter a username, password & password hint,
    11. Back in the list of other accounts you can now see in Family & other users, [Other users section],
    12. Click on the new account,
    13. Click on Change account type,
    14. Select the Administrator account type,
    15. OK.

    Note 1 - Just in case you have heard of Password reset disks for local user accounts, note that they achieve nothing more than writing the password down achieves
    Note 2 - Microsoft's recommended procedure is at Create a local user or administrator account - Windows 10 Help but it skips several of the stages that I have included.


    Denis
      My ComputerSystem Spec

 
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