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  1.    13 Sep 2017 #11
    Join Date : Apr 2015
    Posts : 267
    Windows 10 Home x64 and Pro x86

    lxo7 - OK, I have edited my original post. Denis
      My ComputerSystem Spec
  2.    13 Sep 2017 #12
    Join Date : Sep 2017
    Posts : 21
    Windows 10 64bit
    Thread Starter

    Quote Originally Posted by Try3 View Post
    Was this a used computer?
    • If it was new then your first boot should have prompted you to create a user account of your own. That account would automatically be an Admin-level account but it could not possibly have the username Administrator.
    • If it was used then reinstall Windows 10 to ensure that you only have on it what you know you have on it.
    • You could use the Reset facility
    • Or you could make installation USB using http://windows.microsoft.com/en-us/w...n-tool-install
    • If reinstalling, first check that Windows is activated "with a digital licence" at Settings, Update, Activation


    About Admin-level accounts -
    1. The user account that has the username Administrator is a special built-in account that is part of Windows' recovery facilities. It should normally be disabled. It does not have all the capabilities of a normal Admin account [one that you create yourself].
    2. You can make your own user accounts into Admin-level accounts if you wish - it is worth having two password-protected local Admin-level accounts so you have a spare in case your normal one is ever corrupted & refuses to let you log in.
    3. I have seen claim & counter-claim about whether or not there is, in practice, any increased security risk from running routinely in an Admin-level account**. If you want to ere on the side of caution then check your Admin-level accounts work then create a Standard user account for your day-to-day activities.


    ** [Added later] I should have made it clear that Control panel, user accounts, UAC would need to be set at its maximum - Always notify.

    Denis
    No it was not a used computer. Just came with the Admin account set.
    And no password for it.
    I wasnt sure what to do about that or how best to create an account for me.
    Not confident enough for reset.
      My ComputerSystem Spec
  3.    13 Sep 2017 #13
    Join Date : Jul 2015
    Posts : 9,374
    Windows 10 Pro

    Quote Originally Posted by JO69 View Post
    No it was not a used computer. Just came with the Admin account set.
    And no password for it.
    I wasnt sure what to do about that or how best to create an account for me.
    Not confident enough for reset.
    If it came with the Admin account set, then it was a used computer. OEMs installing Windows and selling new computers are not allowed to set up any accounts because it is the end user - the final customer, that must accept the End Users License Agreement for Windows before using it. Setting up the Admin account would require agreeing to the EULA first.

    There is a mode that the manufacturer can enter when they load Windows onto the computer called Audit Mode, and they can install drivers and software that way, then exit the audit mode to sell the computer to the customer - but most major manufacturers will just use a preconfigured image instead of going into audit mode on each computer. Using Audit Mode to properly load an OEM version of Windows before selling the computer to the first customer will leave no traces of the account on the computer, and the customer gets the first setup screen when they turn the computer on - with no accounts created on the computer.
      My ComputerSystem Spec
  4.    13 Sep 2017 #14
    Join Date : Apr 2015
    Posts : 267
    Windows 10 Home x64 and Pro x86

    I agree with NavyLtCdr completely. Whilst the details can only be speculated about, you have not bought what you think you have bought.

    Your best remedy depends on the circumstances of the purchase including the consumer protection laws in your country.
    • Personally, I'd take the computer straight back to the seller and demand a full refund on the basis that the sale was invalid in the first place because it purported to be a new computer but was not.
    • When I received the refund I would go to an honest seller for a replacement computer.
    • I would also inform the local trading standards authorities.


    Denis
      My ComputerSystem Spec
  5.    15 Sep 2017 #15
    Join Date : Sep 2017
    Posts : 21
    Windows 10 64bit
    Thread Starter

    Thanks for replying. I am not confident enough to go back and complain.
    I went back the day after I bought it, first of all to query why the box was open.
    As the receipt states it cannot be returned if the box is not sealed.
    I asked if it had been used and they said no, they just want to help the customers !
    There was a memory stick in the box, with hopefully
    the restore option on it.
    Also I told them I hadnít wanted it set up, as I like to do it myself.

    I was basically told I should be grateful, as they normally charge £60 to set it up!

    It was PC World UK.
      My ComputerSystem Spec
  6.    15 Sep 2017 #16
    Join Date : Jul 2015
    Posts : 9,374
    Windows 10 Pro

    You bought a used computer.
      My ComputerSystem Spec
  7.    15 Sep 2017 #17
    Join Date : Sep 2017
    Posts : 21
    Windows 10 64bit
    Thread Starter

    I am trying to upload a picture of what it said on the box but it wont seem to add here.
      My ComputerSystem Spec
  8.    15 Sep 2017 #18
    Join Date : Oct 2013
    Posts : 25,203
    64-bit Windows 10 Pro build 17040

    Quote Originally Posted by JO69 View Post
    I am trying to upload a picture of what it said on the box but it wont seem to add here.
    Hope this helps: How to Upload and Post Screenshots and Files at Ten Forums Windows 10 Tutorials
      My ComputersSystem Spec
  9.    15 Sep 2017 #19
    Join Date : Sep 2017
    Posts : 21
    Windows 10 64bit
    Thread Starter

    Thanks. Did that but it still wont let me upload a picture A quick message popped up saying I don't have privileges
      My ComputerSystem Spec
  10.    15 Sep 2017 #20
    Join Date : Oct 2013
    Posts : 25,203
    64-bit Windows 10 Pro build 17040

    How large is the file size of the image?

    If it's over the limit, it won't let you upload it.
      My ComputersSystem Spec

 
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