Stuck in guest account in safe mode

Kal29 · 26 Jul 2017

Hi all, I was having problem with the start menu and cortana that won't show up. Based on the internet, i was told to use msconfig to reboot my pc to safemode. Apparently, after i went to safe mode, the problem seems not changing, so i repeated the steps, but this time instead of logging in into the main account(administrator) i went straight to the guest account in safe mode. Unfortunately, i am not able to change to my administrator account anymore since then, everytime i try to press the start menu and change the user account to the administrator one, it keeps on going back to the lock screen with only the guest account as my option, and because of the guest user account, i dont have the privilege to use any settings, and everytime Im trying to run as administrator, it shows nothing but the working mouse logo, even though the task manager is showing that multiple Consent UI for administrative applications are open. Please help me, thank you.

Caledon Ken · 26 Jul 2017

Hi Kal29. Welcome to the TenForums @Kal29

By any chance have you enabled and are you using restore points? If so you can follow this tutorial to invoke System Restore.

To get the ball rolling hold the shift key down and click on restart.

Boot to Advanced Startup Options in Windows 10

Have you got your data safely backed up? If not you may wish to create a Kyhi Recovery Disk, Boot and copy data out.

Windows 10 Recovery Tools - Bootable Rescue Disk

If System restore does not work you may wish to follow the panels in the advance startup to boot into safe mode just to see if other users appear. I assume you reset MSCONFIG, is this correct?

As Guest accounts are not enabled by default I assume you did some customizations to enable, correct?

First things first, make sure your data is backed up.

Ken

Kal29 · 27 Jul 2017

Thanks for the reply Ken, i did the recovery tools as u said and it fixed the problem, thank you!

Caledon Ken · 27 Jul 2017

Excellent. The next time you go to safe mode please just hold shift down and click restart.

Another item I would look into is Macrium Reflect to take Images of your system. Its free to home users and highly recommended on board. We have a tutorial to get you started.

An Image is a fast way to undo situations that otherwise mean clean installs.

Glad to hear your are functional again.