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  1.    25 Jul 2017 #1
    Join Date : Jul 2017
    Posts : 7
    Windows 10

    Changed password will not work


    I have changed my laptop password last week, I have received an e-mail acknowledging the change but the laptop will only be opened with the old password. My Hotmail account, however, uses the new password. Can anyone tell me how to make them sync?

    I have changed the laptop account password while connected to the internet, after Windows 10 did not allow me to change the password when offline.

    Thank you.
      My ComputerSystem Spec
  2.    25 Jul 2017 #2
    Join Date : Nov 2015
    Posts : 2,863
    64bit Win 10 Pro ver 1709 Build 16299.64

    Hello camanon and welcome to TenForums

    First you need to verify that you are logging into your laptop with a Microsoft account:

    Please read the following tutorial and check out the links to make sure you understand what type of account you have:
    How to Tell if Local Account or Microsoft Account in Windows 10

    If you do have a Microsoft account then you should be able to sync your account when it is connected to the internet, make sure it is on by following the tutorial below:
    Enable or Disable Sync Your Settings in Windows 10

    Hope this helps!
      My ComputersSystem Spec
  3.    26 Jul 2017 #3
    Join Date : Jul 2017
    Posts : 7
    Windows 10
    Thread Starter

    still does not work


    Thank you for the tip. I was not aware of the different kinds of accounts. It is a Microsoft account, not a local one. The Sync option is open, including passwords, but that still doesn't happen. While my Hotmail/Outlook opens with the new password, the laptop still requires the old one.

    Any ideas?
      My ComputerSystem Spec
  4.    26 Jul 2017 #4
    Join Date : Nov 2015
    Posts : 2,863
    64bit Win 10 Pro ver 1709 Build 16299.64

    Try using option 6 or 7 in the following tutorial to see if you can change your password for your Microsoft account.

    Change Password of Account in Windows 10
      My ComputersSystem Spec
  5.    26 Jul 2017 #5
    Join Date : Jul 2017
    Posts : 7
    Windows 10
    Thread Starter

    I tried to do option 6 but did not succeed, as the laptop and Microsoft account have different understandings of what an old password is. I have originally changed the password using the option in Settings, while the computer was online - so I'm puzzled as to why it changed it remotely but not locally.

    I should probably remove all passwords and start from zero, choosing a new password. But if you have an idea as to why this anomaly occurs, I would be happy to hear.

    Thanks
      My ComputerSystem Spec
  6.    26 Jul 2017 #6
    Join Date : Nov 2015
    Posts : 2,863
    64bit Win 10 Pro ver 1709 Build 16299.64

    Have you done a restart rather than a shutdown to see if it makes a difference? Sometimes it can take a while for the sync to happen but I would expect it to occur quite quickly, usually within an hour of being online.

    Also try option 7 which takes you to your Microsoft account online. It might be different to your Hotmail.
      My ComputersSystem Spec
  7.    26 Jul 2017 #7
    Join Date : Jul 2017
    Posts : 7
    Windows 10
    Thread Starter

    I have changed the password last week. Since then I have shut down the computer several times so the system had plenty of time to sync. I haven't done option 7, but will do next time.

    Thanks
      My ComputerSystem Spec
  8.    26 Jul 2017 #8
    Join Date : Nov 2015
    Posts : 2,863
    64bit Win 10 Pro ver 1709 Build 16299.64

    Quote Originally Posted by camanon View Post
    I have changed the password last week. Since then I have shut down the computer several times so the system had plenty of time to sync. I haven't done option 7, but will do next time.

    Thanks
    I asked if you had done a restart - this is different but not many people realise it. A shutdown uses a form of hibernate which saves your system into memory so that it can start up quickly. A restart closes everything down and does not use memory to speed up the boot process. Sometimes the restart can trigger things to happen by resetting all the background processes.
      My ComputersSystem Spec
  9.    26 Jul 2017 #9
    Join Date : Jul 2017
    Posts : 7
    Windows 10
    Thread Starter

    I understand now; no, I haven't done a restart. I probably should have thought of that - last week, the latest Windows 10 was not installed after shut down-start after a few hours; I had to restart the computer for the update to finally kick in. I will try to restart later today.

    Thanks
      My ComputerSystem Spec
  10.    27 Jul 2017 #10
    Join Date : Jul 2017
    Posts : 7
    Windows 10
    Thread Starter

    with restart, no results


    Yesterday and today I have restarted the laptop - still requires the old password. Is there anything else I should try, besides everything suggested?

    Alternatively, is there a way to scrap completely all passwords and replace them with brand new ones?
      My ComputerSystem Spec

 
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