1.    18 Jun 2017 #1

    Unable to verify account on new laptop


    A neighbour has lent me her brand new laptop because she wasn't able to log in. For some reason she didn't get the login info.

    I have formatted the machine (this had two advantages: 1. Sure way to get rid of any OEM junk, 2. could set up the account how we wanted).

    Unfortunately I am unable to verify the account because its keeps wanting to use a secondary email address thats not listed on the MS account page (she no longer has access to it).

    How can I verify the account?
      My ComputersSystem Spec
  2.    18 Jun 2017 #2
    Join Date : Jul 2015
    Posts : 9,419
    Windows 10 Pro

    You have to log in to the Microsoft account on Microsoft's website, go to the security tab, and "Update your security info". There you can enter a secondary email address and/or text enabled phone number that she has access to:

    https://account.microsoft.com/security

    Click image for larger version. 

Name:	Capture.JPG 
Views:	2 
Size:	131.6 KB 
ID:	140082
      My ComputerSystem Spec
  3.    18 Jun 2017 #3

    Thanks for the pointer, will try this out this evening when its not so hot!
      My ComputersSystem Spec
  4.    18 Jun 2017 #4

    hmm looking at this now, MS don't make it easy to adjust things. I had to use my mobile number in order to get in to security and now I won't be able to change it until next MONTH!


    Click image for larger version. 

Name:	msaccauth.PNG 
Views:	23 
Size:	26.5 KB 
ID:	140124
      My ComputersSystem Spec
  5.    18 Jun 2017 #5
    Join Date : Jul 2015
    Posts : 9,419
    Windows 10 Pro

    I don't think I have ever tried to change my phone number or secondary email address. My Hotmail email address is only used for Microsoft account login.
      My ComputerSystem Spec
  6.    19 Jun 2017 #6

    Its not the phone number I'm concerned about here. In order to send a verification email it wants to send it to an email she no longer has access to. So I'm a bit stuck as to what I can do next.
      My ComputersSystem Spec
  7.    20 Jun 2017 #7
    Join Date : Jan 2015
    Poughkeepsie, NY
    Posts : 282
    Windows 10 64 Bit

    I use the ms authenticator on my iphone I was looking at my security info and realized that the phone number was my old one. When I went to change it it prompted me for my authentictor number. Even though my iphone had a new number I still got the code, thru the app. Is it possible to activate and use app, instead of phone number. If not don't push it, you could end up getting locked out. If you cannot do this, then as a last resort call microsoft.
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
Account pin works for signon but not for verify
My MS account four digit pin works fine for sign in with new laptop. But anything I try involving my account elsewhere requires account verify. When entering the pin I get prompted for a seven digit pin? At the same screen, If I request a new...
User Accounts and Family Safety
Verify Your User Account
This Notification popped up a week ago and I followed the instructions. Logged in and discovered that the Microsoft records still had a listing for a server that was changed 1.5 yrs. ago. At that time I did not have a second email address but I do...
User Accounts and Family Safety
Verify account
More out of curiousity. But yesterday the notifications on my desktop popped up with a prompt about verifying my account on the PC. I obediently clicked onto it which took me to accounts where I saw the 'verify' awaiting. I clicked it and it then...
User Accounts and Family Safety
Local account login changed to Microsoft Account so unable to log in
I would like help solving a mystery. I set up a new Dell Optiplex 3020 which shipped with Windows 10 Pro. I bypassed the option to set up the user with a Microsoft Account (The owner does not have a microsoft account and I did not create one at...
User Accounts and Family Safety
Microsoft account keeps asking to verify
About every 12 to 24 hours, a notification appears in the bottom right of my screen to verify my identity. If I click it, it leads me to the picture below. I have done this 10 times. Any ides?
User Accounts and Family Safety
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 00:23.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums