Windows 10: Spurious user on log-in page Solved

  1.    08 Jun 2017 #1

    Spurious user on log-in page

    A colleague who is nearly computer illiterate, tried to create another local user on his home PC (I do not understand why he did this as he did not want to have another user, only himself on a local account). He is the administrator for the PC but will not use a Microsoft account. Having clearly failed in his mission, he now faces the situation where a spurious user named "customer" appears on his log-in page. In order to get to his account he has to enter his user name and password. But every time the PC restarts it defaults to the "Customer" account.
    I have searched in vain for the Customer user name but it appears nowhere.
    Can't see it in the registry, in the manage user accounts or on the start menu top left.
    Can anyone advise me how to find and delete this spurious account?
      My ComputerSystem Spec

  2. essenbe's Avatar
    Posts : 11,128
    Windows 10 Pro and Windows 10 Pro Insider
       08 Jun 2017 #2
      My ComputersSystem Spec

  3.    08 Jun 2017 #3

    Spurious user on log-in page

    Thanks for the reply. Sadly, as I cannot see the user name "Customer" in the user profile, ergo I cant delete it. The only account that appears is his administrator account (in his name).
    If I delete this master account that would make life a little difficult?
    Should I create a new administrator account and delete his account - will that help?
      My ComputerSystem Spec

  4. essenbe's Avatar
    Posts : 11,128
    Windows 10 Pro and Windows 10 Pro Insider
       08 Jun 2017 #4

    Look in C:\Users\ for the Customer account.
    Not under his user account name. It should have it's own profile separate from his.
      My ComputersSystem Spec

  5. Brink's Avatar
    Posts : 32,283
    64-bit Windows 10 Pro build 18242
       08 Jun 2017 #5

    Hello Mairibhan, and welcome to Ten Forums. :)

    In addition, if he had ever set netplwiz to automatically sign in to that account at startup, this may be why he's seeing this ghost "Customer" account only at startup.

    Checking the the Users must enter a user name and password to use this computer box in netplwiz, and clicking in OK should fix this if this is the case.

    Sign in User Account Automatically at Windows 10 Startup Windows 10 User Accounts Tutorials
      My ComputersSystem Spec

  6.    08 Jun 2017 #6

    Spurious user on log-in page

    Thank you to "essenbe" and "Brink" for your helpful replies. I located the user on the C: drive and yes he did use netplwiz so that is fixed also.
      My ComputerSystem Spec

  7. Brink's Avatar
    Posts : 32,283
    64-bit Windows 10 Pro build 18242
       08 Jun 2017 #7

    Glad we could help. :)
      My ComputersSystem Spec


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