Windows 10: Edit in registry = no log in prompt/safe mode only!! Help please

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  1.    30 May 2017 #1

    Edit in registry = no log in prompt/safe mode only!! Help please


    Hello

    my windows 10 laptop was being fixed by a agent through remote control access
    they asked me to delete a USB driver folder in my registry upon restarting my log in has been missing
    the restore and reset options fail
    but recognize a key is missin

    safe mode is he only way in my laptop but with a wifi apartment building I can not enable a direct internet connection to look for support

    the original agent was fixing a USB driver but this has put me out of work for two days now

    3 time restarting to get to advanced troubleshoot

    I've gone into windows R for msconfig and restarts but still no winning chance


    anhone have experience with this?
    most threads have solved this but none of the options for for me....


    much appreciated

    :)
      My ComputerSystem Spec

  2.    30 May 2017 #2

    Welcome to the forum. What was the problem they were trying to fix How did you contact the agent ie is it genuine or have you been scammed?

    So if you start normal how far do you get and what happens then?
      My ComputerSystem Spec

  3.    30 May 2017 #3

    It was not a scamming agency
    windiws support tech

    if I start normal I get the time and date with ease of access/power buttons in right corner.
      My ComputerSystem Spec

  4. f14tomcat's Avatar
    Posts : 36,358
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       30 May 2017 #4

    Highitsjoi said: View Post
    Hello

    my windows 10 laptop was being fixed by a agent through remote control access
    they asked me to delete a USB driver folder in my registry upon restarting my log in has been missing
    the restore and reset options fail
    but recognize a key is missin

    safe mode is he only way in my laptop but with a wifi apartment building I can not enable a direct internet connection to look for support

    the original agent was fixing a USB driver but this has put me out of work for two days now

    3 time restarting to get to advanced troubleshoot

    I've gone into windows R for msconfig and restarts but still no winning chance


    anhone have experience with this?
    most threads have solved this but none of the options for for me....


    much appreciated

    :)
    @Highitsjoi

    What was the name of the USB driver folder? And how did you delete it? If you have not emptied your recycle bin, it may still be there.

    And, like Samuria asked..... What Agent? Did you call them or they call you? If an Agent was on your machine remotely, why would they need to ask YOU to delete anything?

    Start by letting us know, in detail, what started your issue that would require an Agent to get into your machine remotely. This is important.

    EDIT: You were posting while I was composing this. Just read your post. Still would like answers, if possible.
      My ComputersSystem Spec

  5. f14tomcat's Avatar
    Posts : 36,358
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       30 May 2017 #5

    Highitsjoi said: View Post
    It was not a scamming agency
    windiws support tech

    if I start normal I get the time and date with ease of access/power buttons in right corner.
    Sounds like the Welcome Screen/Login Screen/Lock Screen. What happens if you click the screen, anywhere?
      My ComputersSystem Spec

  6.    30 May 2017 #6

    Ok I was having trouble with a driver not installing all the way
    upon contacting windows support
    a virtual agent connected me with a person who was the fifth agent to began remote control over my laptop through a app and one time technician code...very common windows tool I've used before and solved issues with
    normally cost money but this time free

    the pictures below show the file he asked me to delete and restart laptop

    also thanks for recycle bin idea

    when my computer starts I have time and date screen when I click it opens to a blank screen with my beach background
    :)
      My ComputerSystem Spec

  7.    30 May 2017 #7

    Can't show you the text in picture because I am only able to log in TEST ACCOUNT not my own....the folder was in registry key USB DRIVER 36 something like that.....ends in 35 or 36 begins with usb
      My ComputerSystem Spec

  8. f14tomcat's Avatar
    Posts : 36,358
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       30 May 2017 #8

    Highitsjoi said: View Post
    Ok I was having trouble with a driver not installing all the way
    upon contacting windows support
    a virtual agent connected me with a person who was the fifth agent to began remote control over my laptop through a app and one time technician code...very common windows tool I've used before and solved issues with
    normally cost money but this time free

    the pictures below show the file he asked me to delete and restart laptop

    also thanks for recycle bin idea

    when my computer starts I have time and date screen when I click it opens to a blank screen with my beach background
    :)
    Highitsjoi said: View Post
    Can't show you the text in picture because I am only able to log in TEST ACCOUNT not my own....the folder was in registry key USB DRIVER 36 something like that.....ends in 35 or 36 begins with usb
    It's almost impossible to know what the MS tech did, or why. Have you tried getting back with them and explaining that the "fix" the tech did left you dead in the water?
      My ComputersSystem Spec

  9.    30 May 2017 #9

    He left me abandoned

    do you think windows repair store will be able to fix?
      My ComputerSystem Spec

  10. f14tomcat's Avatar
    Posts : 36,358
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       30 May 2017 #10

    Highitsjoi said: View Post
    He left me abandoned

    do you think windows repair store will be able to fix?
    Not totally sure what you mean by Repair Store. Do you mean an In Place Repair?

    Surprised he left you out to dry.........
      My ComputersSystem Spec


 
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