1.    24 May 2017 #1
    Join Date : May 2016
    Posts : 14
    Windows 10

    Every Profile Hangs At Black Screen After Creator's Update


    Hey guys I just got done installing the Creator's Update and whenever I log in to any profile it just hangs at a black screen with a dialog saying "Preparing to delete from Programs" along with "Discovered 0 items (0 bytes...). It's done it on both local and active directory profiles. Any idea what's cause this and how to get by it? Thanks!
      My ComputerSystem Spec
  2.    24 May 2017 #2
    Join Date : Apr 2017
    Posts : 8,545
    windows 10 professional version 1607 build 14393.969 64 bit

    Was there any error code?
    Open administrative command prompt and run:
    sfc /scannow
    dism /online /cleanup-image /restorehealth
    Let us know if these completed successfully or found integrity violations
    Create a new brand new user profile and see if there is improvement or no change

    If none of the above work open administrative command prompt then copy and paste:
    C:\$Windows.~BT\Sources\Panther

    Then find these logs and post using one drive or any cloud program so we can view the logs in notepad
    setupact.log
    setuperr.log
      My ComputerSystem Spec
  3.    24 May 2017 #3
    Join Date : May 2016
    Posts : 14
    Windows 10
    Thread Starter

    No error it just comes up to the login screen like normal and then after I enter the password it goes straight to that black screen. I added a picture but it didn't seem to make it through the posting process for some reason so I'll add it below. Every profile I try to login to does the "We've got exciting new features" deal and then does the same thing. Is there a way I can open a command prompt at this point without a way to open anything? The task manager doesn't even open. Thanks for your help, I appreciate it.

    Click image for larger version. 

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      My ComputerSystem Spec
  4.    24 May 2017 #4
    Join Date : Apr 2017
    Posts : 8,545
    windows 10 professional version 1607 build 14393.969 64 bit

    How long has that been constant on the desktop? Have you been able to reboot? Does each boot end up in the same display?

    Are your files backed up?

    If so power off.
    Power on to view the microsoft windows icon and as soon as you see it power off.
    Do this two or three times until you get to Windows troubleshooting options.
    Then navigate through the menu and report back the options that you see:
    Restore
    Reset with save files
    Reset with remove files
    Startup repair
    Startup options
    etc.

    What was your operating system before upgrading?
    Which method did you use to upgrade?
    What is the computer manufacture and model?
    Using another computer create a bootable windows 10 iso: Download Windows 10



      My ComputerSystem Spec
  5.    24 May 2017 #5
    Join Date : May 2016
    Posts : 14
    Windows 10
    Thread Starter

    Quote Originally Posted by zbook View Post
    How long has that been constant on the desktop? Have you been able to reboot? Does each boot end up in the same display?

    Are your files backed up?

    If so power off.
    Power on to view the microsoft windows icon and as soon as you see it power off.
    Do this two or three times until you get to Windows troubleshooting options.
    Then navigate through the menu and report back the options that you see:
    Restore
    Reset with save files
    Reset with remove files
    Startup repair
    Startup options
    etc.

    What was your operating system before upgrading?
    Which method did you use to upgrade?
    What is the computer manufacture and model?
    Using another computer create a bootable windows 10 iso: Download Windows 10



    It's been stuck there for about 2 hours. I can reboot but it does just go to the same thing each time and I've even tried safe mode which loads to the desktop and then just freezes there and you can't click anything.

    Files should be backed up but was just hoping there was a fix before doing the restore.

    It was on Windows 10 at the start.

    It was just getting the update through Windows update. It popped up and said the Creator's update was here and asked when was the best time to restart to install it so I went ahead and restarted.

    It's a Lenovo E550.
      My ComputerSystem Spec
  6.    24 May 2017 #6
    Join Date : Apr 2017
    Posts : 8,545
    windows 10 professional version 1607 build 14393.969 64 bit

    There are things that can be done without a mouse, for example using command line. A command prompt or run command is needed. Were you able to interrupt the boot loop and get to a windows troubleshooting menu (power off when viewing windows icon)? Were you able to start creating or create a bootable windows 10 iso?
      My ComputerSystem Spec
  7.    25 May 2017 #7
    Join Date : May 2016
    Posts : 14
    Windows 10
    Thread Starter

    Quote Originally Posted by zbook View Post
    There are things that can be done without a mouse, for example using command line. A command prompt or run command is needed. Were you able to interrupt the boot loop and get to a windows troubleshooting menu (power off when viewing windows icon)? Were you able to start creating or create a bootable windows 10 iso?
    I was able to get to the recovery and I was able to restore to the previous version of windows and everything worked fine. I tried the update again and the same thing is happening. It even does the black screen when I boot to safe mode.
      My ComputerSystem Spec
  8.    25 May 2017 #8
    Join Date : Apr 2017
    Posts : 8,545
    windows 10 professional version 1607 build 14393.969 64 bit

    Of these two options which would you prefer:
    1) return to previous version windows and troubleshoot upgrade
    2) perform clean install (delete partitions, format drive, install windows version 1703 from bootable iso)
      My ComputerSystem Spec

 


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