Windows 10: Creators Update - Account Problem Solved

  1.    17 May 2017 #1

    Creators Update - Account Problem

    Since Microsoft 'creators update' about a week ago I have been getting the following message pop up daily;

    Microsoft account problem
    We need to fix your Microsoft account before you can use shared experiences. Select this message to open settings to fix things.

    The issue is when I click on it brings up a box with one of my gmail addresses (presumably that I attached to Microsoft account way back) and it wants my password in order to sign in and 'fix'. But it doesn't recognise my password, so I went through forgot password option and it sends code so I can change password which I did twice, and then it doesn't recognise new password. I went into Microsoft manage account options and turned off auto synch etc, but that doesn't help. Yesterday I managed to sign in to the account via Microsoft manage account options with my original google password and reluctantly clicked 'allow' and it still popped up again today.

    Thing is I don't think I use any 'shared experiences', I just do (different) gmail through firefox browser, but I really want to stop this daily pop-up. Thought about just deleting the account but I don't know if that will create other issues. Anyway they're permanently bugging me to fix an issue I don't really care about, and no amount of acquiescing to their request seems to satisfy them.

    Would be very grateful for any advice.
      My ComputerSystem Spec

  2.   My ComputerSystem Spec

  3.    17 May 2017 #3

    Thank you, I appreciate reply and links.

    Yes, could be a bug. After reading through that Mircosoft community thread I followed techs initial instructions to the guy, and noticed, unlike him, in my settings my share setting was turned to on. So I turned off and restarted. I'll monitor and hope that sorts the situation.
      My ComputerSystem Spec

  4. Brink's Avatar
    Posts : 32,340
    64-bit Windows 10 Pro build 18242
       17 May 2017 #4
      My ComputersSystem Spec

  5.    18 May 2017 #5

    Hi Brink,

    Thanks for reply and links.

    I'd tried the steps detailed in the first link yesterday and was hopeful, but unfortunately the message popped up again today. I don't seem to have the bluetooth setting detailed in the second link. My layout in Start> Settings is a bit different than shown on their screenshots but I hunted around and couldn't find it.

    Anyway the plot thickens a bit.

    Basically, I have two Gmail accounts. One is my main account which as mentioned in the OP, I just use via firefox, it's auto-signed-in, no frills, no sharing etc. My second gmail account is one I don't really use, and it's the one I might give to Microsoft when they're insisting for whatever reason. It's also the one that is named in the Microsoft popup which comes up and wants a password. As I mentioned I tried the password I had which didn't work, so I chose the 'forgot password' option in the box, subsequently received a code and reset it but unfortunately it then didn't recognise the freshly reset password either.

    But the thing is, I just noticed the message that subsequently comes through to that 2nd gmail account confirming the password has just been changed actually refers to my primary G mail account. If I go into Microsoft accounts (via Start> Manage your account > email and app accounts) that primary Gmail account isn't even listed.

    So Microsoft popup comes up each day listing 2nd account, I go through change password procedure, and I get confirmation come through that my primary gmail account password has been changed, an account which is not listed as a Microsoft account, and one that I really don't want them getting involved with.

    It's all very odd.
      My ComputerSystem Spec

  6.    23 May 2017 #6

    Just to report back that I seem to have sorted the issue.

    As mentioned the account in question was a gmail account and when I went through the change password option I got a confirmation that it had changed the password to a different gmail account that isn't even listed in Windows settings. I tried to login to the account in question (i.e. the one that was listed in the daily popup box, which was actually listed in settings) via the Microsoft account login webpage, and it said 'account not recognised', which was weird. So anyway I removed that account via, Settings > Accounts > Email & App accounts and that stopped the popups. The account was synched with the Windows email app, but as it wasn't my main email account and I tended to access it via browser anyway, it was no biggie to remove it from settings. Not sure I'm any the wiser about the whole affair but at least it's sorted!

    Thanks again guys.
      My ComputerSystem Spec

  7. Brink's Avatar
    Posts : 32,340
    64-bit Windows 10 Pro build 18242
       23 May 2017 #7

    Great news. Thank you for posting back with your findings.
      My ComputersSystem Spec


Related Threads
After I had updated to creators update the day after release at 11 april 2017 ... update went through well with no apparent problem ( updated through upgrade assistant) i also liked the new features :) .... but almost 1 month of use after... I...
Hi , two days ago ( 2/5/2017) upgraded my windows 10 system from ver.1607 to ver.1703 , so called Creators update and immediately ran sfc /scannow ( no integrity violation ), DISM /Online /Cleanup-Image /ScanHealth ( component store repairable )...
Solved Add picture to a Local Account (Creators Update) in User Accounts and Family Safety
I’ve just installed Win10 Creators Update. When I went to create an account for my sister (Add a family member) it seemed impossible to do so without using an email address. I merely wanted a simple account for her to use when she visits. ...
I use a Dial Up Broadband connection which has been set up by User ID & Password provided by the ISP. After "Clean Install" of Creators Update, whenever I try to connect to Internet a window pops-up "Windows Security", where I have to enter the User...
Creators Update Partition Problem in Installation and Upgrade
I made a thread a couple of months ago commenting on the fact that, when I had to reinstall windows 10, I messed up the installation by putting everything onto one main partition, leaving the other 2 partitions unallocated. I decided not to do...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 23:04.
Find Us