Windows 10: Windows 10 login screen - switching accounts

  1.    19 Apr 2017 #1

    Windows 10 login screen - switching accounts

    My boyfriend and I tried to sign up for a streaming service the other day, one that was linked to Microsoft I can't remember which one. It asked us to create a new one which we did. Now today he tried to login to his computer and it loads that account....which neither of us remember the password too. Why is there no switch account feature from start up? How do we switch accounts or bypass this screen? Any help would be wonderful thank you
      My ComputerSystem Spec

  2. Brink's Avatar
    Posts : 32,415
    64-bit Windows 10 Pro build 18242
       19 Apr 2017 #2

    Hello Bafluffia, and welcome to Ten Forums. :)

    You definitely switched your local account to a Microsoft account.

    You can use Option 3 in the tutorial below on any computer to reset your Microsoft account password online at Microsoft. Once you have successfully reset your password, it may take a while before it syncs to the computer you are locked out of while it has an Internet connection.

    Reset Password of User Account in Windows 10 - Windows 10 User Accounts Tutorials
      My ComputersSystem Spec

  3.    19 Apr 2017 #3

    I can't do that I deleted the domain associated with the email address and it says the questions I answer are wrong is there anything else I can do!?
      My ComputerSystem Spec

  4. Brink's Avatar
    Posts : 32,415
    64-bit Windows 10 Pro build 18242
       19 Apr 2017 #4

    If you don't have another administrator account to sign in to, then you may need to refresh or reset Windows. I hope you have backups.

    You can press and hold the Shift key and click/tap on Restart in the Power menu on the sign-in screen to boot to advanced startup.

    Refresh Windows 10 - Windows 10 Installation Upgrade Tutorials

    Reset Windows 10 - Windows 10 Installation Upgrade Tutorials
      My ComputersSystem Spec

  5.    19 Apr 2017 #5

    Can you do it without the startup discs?? thank you so much for trying to help it's so greatly appreciated!!
      My ComputerSystem Spec

  6. Brink's Avatar
    Posts : 32,415
    64-bit Windows 10 Pro build 18242
       19 Apr 2017 #6

    If you're able to boot to advanced startup with Shift+Restart as above, you should normally be able to.
      My ComputersSystem Spec


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