1.    19 Apr 2017 #1
    Join Date : Apr 2017
    Posts : 4
    Win 10 Pro

    Before a total Reinstall


    Hi,

    Mum cannot login to her laptop !!!

    I upgraded the laptop to Win 10 Pro 64 bit as part of the free Win 10 rollout 2 years ago, creating an admin account for Mum.
    There is also a standard account for her daughter.

    Sure enough when I checked it, the known password is not recognised.

    So, I cannot login via an admin account.

    Is there any option other than a clean install, and will that mean paying for a licence ?

    Thanks.
      My ComputerSystem Spec
  2.    19 Apr 2017 #2
    Join Date : Jul 2015
    Posts : 9,373
    Windows 10 Pro

    You don't need a product key to clean install Windows 10. If it asks for a product key, click the little link on that page for "I don't have a product key". After installation, Windows will retrieve the digital license for that computer stored on Microsoft Activation Servers and activate Windows.

    See here, option 4 to enable the built-in Administrator account:
    Enable or Disable Elevated Administrator account in Windows 10 - Windows 10 User Accounts Tutorials

    When logged into the built-in administrator account you have a few options, you can reset the password for Mum's account, you can change the daughter's account to administrator, you can create a new local account with administrator rights. When you get it fixed, make sure to disable the built-in administrator account.
      My ComputerSystem Spec
  3.    19 Apr 2017 #3
    Join Date : Jul 2016
    Crewe Cheshire
    Posts : 1,451
    windows 10

    Welcome to the forum. You can do a clean install to the latest version you don't need to buy it as the activation is stored on ms server. Was she using a local account or online account?
      My ComputerSystem Spec
  4.    19 Apr 2017 #4
    Join Date : Apr 2017
    Posts : 4
    Win 10 Pro
    Thread Starter

    Many thanks for the responses, both.

    Using a local account.

    A couple of questions please:

    I always thought a clean install removed all accounts, user data etc., and yet NavyLCDR you say
    that I will be able to change passwords and account types for Mum and daughter after the install.

    So the accounts will be restored/preserved during the clean install ?
    And what of their data ?

    BTW apologies for the original post in the wrong sub-section (doh).

    Thanks.
      My ComputerSystem Spec
  5.    19 Apr 2017 #5
    Join Date : Jul 2015
    Posts : 9,373
    Windows 10 Pro

    Quote Originally Posted by stuartgb100 View Post
    A couple of questions please:

    I always thought a clean install removed all accounts, user data etc., and yet NavyLCDR you say
    that I will be able to change passwords and account types for Mum and daughter after the install.

    So the accounts will be restored/preserved during the clean install ?
    And what of their data ?

    BTW apologies for the original post in the wrong sub-section (doh).

    Thanks.
    You seem to have missed a few lines from my post you quoted:

    See here, option 4 to enable the built-in Administrator account:
    Enable or Disable Elevated Administrator account in Windows 10 - Windows 10 User Accounts Tutorials

    When logged into the built-in administrator account you have a few options
    , you can reset the password for Mum's account, you can change the daughter's account to administrator, you can create a new local account with administrator rights. When you get it fixed, make sure to disable the built-in administrator account.

    If you do a clean install, all previous accounts are indeed erased. Enabling the built-in Administrator account is not doing a clean install.
      My ComputerSystem Spec
  6.    19 Apr 2017 #6
    Join Date : Apr 2017
    Posts : 4
    Win 10 Pro
    Thread Starter

    Understood.

    Many thanks.
      My ComputerSystem Spec

 


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