New
#1
Before a total Reinstall
Hi,
Mum cannot login to her laptop !!!
I upgraded the laptop to Win 10 Pro 64 bit as part of the free Win 10 rollout 2 years ago, creating an admin account for Mum.
There is also a standard account for her daughter.
Sure enough when I checked it, the known password is not recognised.
So, I cannot login via an admin account.
Is there any option other than a clean install, and will that mean paying for a licence ?
Thanks.