1.    13 Apr 2017 #1
    Join Date : Mar 2017
    Posts : 14
    Windows 10

    Suspended Account

    Goodday to all you windows 10 gurus:

    I am attempting to remove the suspension on my Microsoft Account. MS has informed me that they will text me a code to remove the suspension. The problem is that I'm a 76 year old dinosaur who has a land line phone that doesn't receive text messages. I've tried very automated link to support service to remedy the situation with no luck. Do any of you good folks have a support link where I can contact MS to get this resolved?

    Thanking you all for any responses in advance and looking forward to your responses.
    Powell Lucas
      My ComputerSystem Spec
  2.    13 Apr 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,005
    Windows 10 Pro Build 1703

    Hi Powell Lucas.

    Try this link.


    Assuming you get in I would then proceed to open a gmail account. Its only use will be for these codes. Set it up so that the alternate email address for your gmail account is your microsoft account.

    In your Microsoft account enter into the security info section and update it with your gmail address.

    Going forward if you have a problem with either account the "code" will be sent to the alternate.

      My ComputerSystem Spec
  3.    13 Apr 2017 #3
    Join Date : Mar 2017
    Posts : 14
    Windows 10
    Thread Starter

    Thanks for the suggestion, Ken. However, I still can't get in.
      My ComputerSystem Spec
  4.    13 Apr 2017 #4
    Join Date : Jul 2015
    Posts : 873
    Windows 10 Home

    Quote Originally Posted by Powell Lucas View Post
    Thanks for the suggestion, Ken. However, I still can't get in.
    Something similar happened to me. I set up a computer for a family member and when logging in on a secondary MS acct for support purposes, I incorrectly typed my password and was then asked to enter a code texted to a last 4 nos. that I didn't realize was a 2nd phone that I used for 2-step verification. So when I said that wasn't my backup number, the acct was auto-locked for 30 days, nothing to do but wait. At least the family member had a Local Account and was able to use the device until I was re-instated, whereupon I was able to sign-in and verify my 2nd step in the verification process.
    If you used your land line as the 2nd step, I'm afraid, you're, likewise, locked out until the 30 day period is over. By then, either get a secondary email acct, as suggested, or a burner phone that takes texts so you're VERY clear as to what your 2nd verification option is. This is a case where having a Local Acct with admin privileges would be invaluable. Good Luck with your efforts.
      My ComputerSystem Spec
  5.    14 Apr 2017 #5
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,005
    Windows 10 Pro Build 1703

    Sorry Lucas. What do you mean you still can't get in other than the literal translation.

    You followed the process and weren't able to give MS enough information to prove it is your account or you can get to the point where they ask for info?
      My ComputerSystem Spec


Similar Threads
Thread Forum
account blocked then suspended
My Outlook.com experienced both yesterdy. I did nothing wrong, have checked for malware and followed all the steps to be normal. I was told I was unblocked then when I sent an email it said I am suspended. After an hour on the phone, to no avail, I...
Browsers and Email
Processes Becoming Suspended
For some reason starting about a week ago certain processes occasionally become suspended on my laptop. I'm running Windows 10x64 Pro on a Sager laptop with 16 GB of RAM and then i7 processor. The processor becomes suspended varies but IE 11 is...
Performance & Maintenance
BSOD after the system is suspended
This is the first BSOD after I installed Windows 10 a few days ago. I suspended the system (closed the laptop), and when I opened it nothing weird happened. But, after a few minutes, I got the BSOD. The computer has rebooted from a bugcheck. ...
BSOD Crashes and Debugging
Windows 10 suspended mode
Hi, i just upgrade my laptop to Windows 10 and i am having probem with the switch off and suspend. When i close the cover the Windows should suspend and when i open it turn the computer on but waht happen is i close the cover and the computer won´t...
General Support
Sign in with Microsoft account suspended
I can't sign in with a Microsoft, it is disabled when i click the "Sign in with a Microsoft account instead" the link goes grey when I click it and nothing happens. I also can't sign in to the Mail app for the same reason. When I click Add account...
User Accounts and Family Safety
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 23:21.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App

Windows 10 Forums