Deleted User Still on Sign-on Page

  1. Posts : 9
    Win 10

    Deleted User Still on Sign-on Page

    I'm cleaning a laptop for re-sale.
    1. Added a new user called Admin_ID (with admin privilege)
    2. Deleted my OLD_ID (which had admin privilege) - chose the "delete all files" option
    3. Deleted remnants in C:\USERS\OLD_ID
    4. Re-booted
    When I get to the sign-on screen, it says "Failed - wrong Password" and my OLD_ID is showing
    When I select "another account", my OLD_ID and the new Admin_ID are both listed.
    Choosing the new Admin_ID logs me on successfully.
    How do I get rid of the OLD_ID?
      My Computer

  2. Posts : 12,487
    Win10 Version 21H2 Pro and Home, Win11 Pro

    Did you use Control Panel, Users to remove the old login while being logged in with the new user? If so, a complete removal will prompt as to saving or deleting the old user's documents, did you get that? I did a couple last week using that process without problems. Can't use Switch User as both could be logged in at the same time.
      My Computers

  3. Posts : 17,371
    Windows 11 Pro

    Did you have automatic login set up in netplwiz? Run netplwiz, make sure the box is checked for "Users must enter a user name and password to use this computer". Click apply.

    You can also uncheck that box, click apply, then cancel on the next screen asking for a username and password, then apply again.
      My Computer

  4. Posts : 9
    Win 10
    Thread Starter


    Berton - yes, that's exactly what I did.

    NavyLCDR - as unintuitive as it is, I followed your sequence and it seems to have worked!

      My Computer

  5. Posts : 1
    Windows 10 Home

    I'm having this same exact issue. Deleted a user. When I reboot, at the Windows login, it comes up to the deleted user profile and password. I can sign in with a different user, but every time I reboot, it keeps coming back up. This is a Windows 10 Home computer. The netplwiz is not available in this version. Any ideas?
      My Computer


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