Hello
After I reboot, there is no way to log into my account on the 'photograph' screen!
The screen is just a photograph with the time and date on it, plus two icons: a "connect to the internet" icon and a shut down icon. The "Connect to the internet" has a yellow triangle with an "!" on it. The computer is a Samsung Series 7 Ultra, and it normally connects via WiFi.
What should I do next?
J
Only happens if you reboot?
Can you log in if you boot up from a cold start?
What were you doing before this last reboot?
I can't get in at all, not even with a complete shutdown and power off.
The computer was playing up and would not reboot properly without freezing.
I think it had just done a cumulative update which it SAID it had completed successfully.
J
Try this, power down, remove the battery and unplug the power pack. Then press and hold down the power button for about 5 seconds. Now plug the power pack in and have another try. If it was a sleep or hibernate issue this should fix it. If its something else it likely won't help.
My Samsung (Series 7 Ultra) does not contain a removable battery. I could let it drain I suppose if I have to. But rebooting gives a screen that just says "Samsung" for quite a long time.
Also I can't work out how to get to the BIOS - F8 during reboot does not get there.
It seems to me that I may need to format the disk and start again, but I would need to find a way to create
A) Create a bootable Windows 10 DVD from this old borrowed Windows 7 PC
B) Get the computer to boot from an external DVD.
J
I
Ok, no removable battery. If its UEFI try this, Boot to UEFI Firmware Settings from inside Windows 10
If its legacy, try turning off Windows Fast Startup, I would do this anyway just so its not causing issues. Turn On or Off Fast Startup in Windows 10
Wait - new developments
A) I have found a Windows 10 recovery memory stick
B) I am now getting a message that says "Press F4 to recover with factory image using Recovery"
Should I go ahead and press F4?
Will that put my whole computer back to how it arrived? (Windows 8 I think) Maybe that's my only hope a that point.
And if I do that should I actually re-format the C: drive (it is an SSD).
Cheers
J
If its a Windows 10 recovery drive it should restore Windows 10.
If it's a Windows 8 recovery disk it will be Windows 8.
Did you create that recovery drive?
Yes Factory image means back to the OOBE, Out Of the Box Experience. You could do a clean install with Windows 10 install media from here, https://www.microsoft.com/en-ca/soft...load/windows10 Or try doing a repair with that media.
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