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  1.    29 Mar 2017 #1
    Join Date : Jul 2016
    Posts : 152
    Window 8.1

    Help! Login has disappeared when I boot


    Hello

    After I reboot, there is no way to log into my account on the 'photograph' screen!

    The screen is just a photograph with the time and date on it, plus two icons: a "connect to the internet" icon and a shut down icon. The "Connect to the internet" has a yellow triangle with an "!" on it. The computer is a Samsung Series 7 Ultra, and it normally connects via WiFi.

    What should I do next?

    J
      My ComputerSystem Spec
  2.    29 Mar 2017 #2
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,043
    Windows 10 Pro

    Press the Enter key to exit the lock screen and be taken to the login screen.
      My ComputerSystem Spec
  3.    29 Mar 2017 #3
    Join Date : Jul 2016
    Posts : 152
    Window 8.1
    Thread Starter

    Quote Originally Posted by spunk View Post
    Press the Enter key to exit the lock screen and be taken to the login screen.
    Pressing Enter takes me to a darker version of the same image, with 3 icons on it.

    Connect to the internet
    Ease of Access
    Shut down

    But there is nothing else on the screen.

    J
      My ComputerSystem Spec
  4.    29 Mar 2017 #4
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,447
    Windows 10 IoT

    Only happens if you reboot?
    Can you log in if you boot up from a cold start?
    What were you doing before this last reboot?
      My ComputerSystem Spec
  5.    29 Mar 2017 #5
    Join Date : Jul 2016
    Posts : 152
    Window 8.1
    Thread Starter

    I can't get in at all, not even with a complete shutdown and power off.
    The computer was playing up and would not reboot properly without freezing.
    I think it had just done a cumulative update which it SAID it had completed successfully.

    J
      My ComputerSystem Spec
  6.    29 Mar 2017 #6
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,447
    Windows 10 IoT

    Try this, power down, remove the battery and unplug the power pack. Then press and hold down the power button for about 5 seconds. Now plug the power pack in and have another try. If it was a sleep or hibernate issue this should fix it. If its something else it likely won't help.
      My ComputerSystem Spec
  7.    29 Mar 2017 #7
    Join Date : Jul 2016
    Posts : 152
    Window 8.1
    Thread Starter

    My Samsung (Series 7 Ultra) does not contain a removable battery. I could let it drain I suppose if I have to. But rebooting gives a screen that just says "Samsung" for quite a long time.

    Also I can't work out how to get to the BIOS - F8 during reboot does not get there.
    It seems to me that I may need to format the disk and start again, but I would need to find a way to create
    A) Create a bootable Windows 10 DVD from this old borrowed Windows 7 PC
    B) Get the computer to boot from an external DVD.

    J
    I
      My ComputerSystem Spec
  8.    29 Mar 2017 #8
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,447
    Windows 10 IoT

    Ok, no removable battery. If its UEFI try this, Boot to UEFI Firmware Settings from inside Windows 10
    If its legacy, try turning off Windows Fast Startup, I would do this anyway just so its not causing issues. Turn On or Off Fast Startup in Windows 10
      My ComputerSystem Spec
  9.    29 Mar 2017 #9
    Join Date : Jul 2016
    Posts : 152
    Window 8.1
    Thread Starter

    Wait - new developments
    A) I have found a Windows 10 recovery memory stick
    B) I am now getting a message that says "Press F4 to recover with factory image using Recovery"
    Should I go ahead and press F4?
    Will that put my whole computer back to how it arrived? (Windows 8 I think) Maybe that's my only hope a that point.

    And if I do that should I actually re-format the C: drive (it is an SSD).

    Cheers

    J
      My ComputerSystem Spec
  10.    29 Mar 2017 #10
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,447
    Windows 10 IoT

    If its a Windows 10 recovery drive it should restore Windows 10.
    If it's a Windows 8 recovery disk it will be Windows 8.
    Did you create that recovery drive?
    Yes Factory image means back to the OOBE, Out Of the Box Experience. You could do a clean install with Windows 10 install media from here, https://www.microsoft.com/en-ca/soft...load/windows10 Or try doing a repair with that media.
      My ComputerSystem Spec

 
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