Windows 10: Help! Login has disappeared when I boot

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  1.    29 Mar 2017 #1

    Help! Login has disappeared when I boot


    After I reboot, there is no way to log into my account on the 'photograph' screen!

    The screen is just a photograph with the time and date on it, plus two icons: a "connect to the internet" icon and a shut down icon. The "Connect to the internet" has a yellow triangle with an "!" on it. The computer is a Samsung Series 7 Ultra, and it normally connects via WiFi.

    What should I do next?

      My ComputerSystem Spec

  2.    29 Mar 2017 #2

    Press the Enter key to exit the lock screen and be taken to the login screen.
      My ComputerSystem Spec

  3.    29 Mar 2017 #3

    spunk said: View Post
    Press the Enter key to exit the lock screen and be taken to the login screen.
    Pressing Enter takes me to a darker version of the same image, with 3 icons on it.

    Connect to the internet
    Ease of Access
    Shut down

    But there is nothing else on the screen.

      My ComputerSystem Spec

  4.    29 Mar 2017 #4

    Only happens if you reboot?
    Can you log in if you boot up from a cold start?
    What were you doing before this last reboot?
      My ComputerSystem Spec

  5.    29 Mar 2017 #5

    I can't get in at all, not even with a complete shutdown and power off.
    The computer was playing up and would not reboot properly without freezing.
    I think it had just done a cumulative update which it SAID it had completed successfully.

      My ComputerSystem Spec

  6.    29 Mar 2017 #6

    Try this, power down, remove the battery and unplug the power pack. Then press and hold down the power button for about 5 seconds. Now plug the power pack in and have another try. If it was a sleep or hibernate issue this should fix it. If its something else it likely won't help.
      My ComputerSystem Spec

  7.    29 Mar 2017 #7

    My Samsung (Series 7 Ultra) does not contain a removable battery. I could let it drain I suppose if I have to. But rebooting gives a screen that just says "Samsung" for quite a long time.

    Also I can't work out how to get to the BIOS - F8 during reboot does not get there.
    It seems to me that I may need to format the disk and start again, but I would need to find a way to create
    A) Create a bootable Windows 10 DVD from this old borrowed Windows 7 PC
    B) Get the computer to boot from an external DVD.

      My ComputerSystem Spec

  8.    29 Mar 2017 #8

    Ok, no removable battery. If its UEFI try this, Boot to UEFI Firmware Settings from inside Windows 10
    If its legacy, try turning off Windows Fast Startup, I would do this anyway just so its not causing issues. Turn On or Off Fast Startup in Windows 10
      My ComputerSystem Spec

  9.    29 Mar 2017 #9

    Wait - new developments
    A) I have found a Windows 10 recovery memory stick
    B) I am now getting a message that says "Press F4 to recover with factory image using Recovery"
    Should I go ahead and press F4?
    Will that put my whole computer back to how it arrived? (Windows 8 I think) Maybe that's my only hope a that point.

    And if I do that should I actually re-format the C: drive (it is an SSD).


      My ComputerSystem Spec

  10.    29 Mar 2017 #10

    If its a Windows 10 recovery drive it should restore Windows 10.
    If it's a Windows 8 recovery disk it will be Windows 8.
    Did you create that recovery drive?
    Yes Factory image means back to the OOBE, Out Of the Box Experience. You could do a clean install with Windows 10 install media from here, Or try doing a repair with that media.
      My ComputerSystem Spec

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