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  1. Joined : Apr 2014
    Posts : 599
    Windows 10 Pro Insider Preview (14971)
       09 Jul 2015 #1

    My MS Account needs attention, again


    Here we go again - I'm getting the message that my Microsoft account needs attention to get get new builds, with a Fix me button. The Fix me button goes on to tell me how to STOP getting new builds. No way out of this foolish loop.

    Or is there? Has anyone overcome this absurd bit of crap programming short of a clean reinstall? (Which is what I had to do last time it cropped up.) If you all can help me get it sorted, I'd be most grateful... I really do not want to do another clean install. In fact, it might be the end of my participation in the Insiders Program.
      My System SpecsSystem Spec

  2.    09 Jul 2015 #2

    I was getting that for a while. It seemed that when I first installed W10 I logged on with one email address, and when an update came out somehow I logged on with another, which meant that I kept getting the "Fix Me" warning. I downloaded 10162 and still got the warning, I changed the product key and havnt had the warning since...... yet
      My System SpecsSystem Spec


  3. Joined : Sep 2014
    Posts : 2,923
    Windows 10 Pro
       09 Jul 2015 #3

    sgage said: View Post
    Here we go again - I'm getting the message that my Microsoft account needs attention to get get new builds, with a Fix me button. The Fix me button goes on to tell me how to STOP getting new builds. No way out of this foolish loop.

    Or is there? Has anyone overcome this absurd bit of crap programming short of a clean reinstall? (Which is what I had to do last time it cropped up.) If you all can help me get it sorted, I'd be most grateful... I really do not want to do another clean install. In fact, it might be the end of my participation in the Insiders Program.
    And, once again, as has been said many times... You must be using the Microsoft account you used when you signed up for the Insider Program, not a different MSA. Double check by going to the insider program web page, and try to re-register... it will tell you "welcome back" if you are already registered, but if not it will register that new address.
      My System SpecsSystem Spec


  4. Joined : Apr 2014
    Posts : 599
    Windows 10 Pro Insider Preview (14971)
       09 Jul 2015 #4

    Mystere said: View Post
    And, once again, as has been said many times... You must be using the Microsoft account you used when you signed up for the Insider Program, not a different MSA. Double check by going to the insider program web page, and try to re-register... it will tell you "welcome back" if you are already registered, but if not it will register that new address.
    And, once again, as has been said many times, I have been using the same MS account for the Insider Program since last October. Going to the Insider Program website heartily tells me 'welcome back'. This is a programming error, pure and simple - tell someone they need to fix something to continue getting builds, give them a button to fix it, and when they click the button, tell them 'here's what you do to stop getting builds". It's a real problem, and I am not the only one to have encountered it. There must be a way out of it...
      My System SpecsSystem Spec


  5. Joined : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       11 Jul 2015 #5

    sgage said: View Post
    And, once again, as has been said many times, I have been using the same MS account for the Insider Program since last October. Going to the Insider Program website heartily tells me 'welcome back'. This is a programming error, pure and simple - tell someone they need to fix something to continue getting builds, give them a button to fix it, and when they click the button, tell them 'here's what you do to stop getting builds". It's a real problem, and I am not the only one to have encountered it. There must be a way out of it...
    Yep ... 3 or 4 times a day - nag, nag, nag.

    Same Ms account, same websites, same apps - this can't be what MS had in mind when they said "We're doing away with password ...." or "An MS account will make signing in to services easier...... " or "One account for all services ..."

    I think they were doing a better job with these concepts in earlier releases.

    Sure it's still beta code, but it's 10 July with a release date of 29 July. I sign-in with my MS account, I have to sign in to almost every service AGAIN ... and repeatedly 'verify' my account. Maybe I think of a Single Sign On (SSO) differently, but if this is the way MS 'designed' it they need to hire better engineers and perhaps fire a few coders.
      My System SpecsSystem Spec


  6. Joined : Sep 2014
    Posts : 2,923
    Windows 10 Pro
       11 Jul 2015 #6

    I don't believe the problem is in the build. Lots of people are working just fine... it seems like the same people keep having the same problem regardless of build, which tells me you're not using the right account, or you're not verifying your account.

    Try creating a new MSA account with a throw away email, then sign up for the Insider program with that, and then use that MSA.
      My System SpecsSystem Spec


  7. Joined : Apr 2014
    Posts : 599
    Windows 10 Pro Insider Preview (14971)
       11 Jul 2015 #7

    Mystere said: View Post
    I don't believe the problem is in the build. Lots of people are working just fine... it seems like the same people keep having the same problem regardless of build, which tells me you're not using the right account, or you're not verifying your account.

    Try creating a new MSA account with a throw away email, then sign up for the Insider program with that, and then use that MSA.
    Oh come on - it's the same account I've been using since October with no problems, verified no problem. It's a race condition, a programming error: 'you need to do something to receive upgrades - press this big fat button'. Press the big fat button and get 'here's what you need to do to stop receiveing upgrades'. With no way out. It's a bug.

    I upgraded with an iso file, and the error went away. Same MSA. It's just a silly little bug, but it's real.
      My System SpecsSystem Spec


  8. Joined : Sep 2014
    Posts : 2,923
    Windows 10 Pro
       11 Jul 2015 #8

    sgage said: View Post
    Oh come on - it's the same account I've been using since October with no problems, verified no problem. It's a race condition, a programming error: 'you need to do something to receive upgrades - press this big fat button'. Press the big fat button and get 'here's what you need to do to stop receiveing upgrades'. With no way out. It's a bug.

    I upgraded with an iso file, and the error went away. Same MSA. It's just a silly little bug, but it's real.
    You're not understanding what i'm saying.

    The "bug" you see there is nothing more than a cosmetic problem. The same button is used for "fix it" and "stop builds". it just flips the text on it to do the opposite depending on its state. This is not a race condition.

    The REAL problem is that your account is not a valid insider account. There is obviously a cosmetic bug there, and that should be fixed, but it's not the earth shattering problem you think it is. It's a side-effect of the real problem. You're focusing on that button state, and refusing to go about fixing the real problem because you're obsessed with what you think the problem is.

    By upgrading with an ISO, you're performing the upgrade, making your MSA account valid. Installing clean without first having upgraded a previous build, or some other situation is causing the invalid MSA issue.
      My System SpecsSystem Spec


  9. Joined : Apr 2014
    Posts : 599
    Windows 10 Pro Insider Preview (14971)
       11 Jul 2015 #9

    Mystere said: View Post
    You're not understanding what i'm saying.

    The "bug" you see there is nothing more than a cosmetic problem. The same button is used for "fix it" and "stop builds". it just flips the text on it to do the opposite depending on its state. This is not a race condition.

    The REAL problem is that your account is not a valid insider account. There is obviously a cosmetic bug there, and that should be fixed, but it's not the earth shattering problem you think it is. It's a side-effect of the real problem. You're focusing on that button state, and refusing to go about fixing the real problem because you're obsessed with what you think the problem is.

    By upgrading with an ISO, you're performing the upgrade, making your MSA account valid. Installing clean without first having upgraded a previous build, or some other situation is causing the invalid MSA issue.
    But my account IS a valid Insider Account. No matter how many times you say that it isn't, that's how many times you'll be wrong. It has been a valid Insider Account since day 1. What do you suppose happened to make it suddenly invalid? I went to the Insider website - 'welcome back Insider!' it said. Not bad for an invalid account.

    And I don't think the bug I'm talking about is earth shattering - just that it can be a show-stopper for people not comfortable with poking around. It is not 'cosmetic'. You want to do A - click this button. Click the button, here's how to do not-A. That's not a cosmetic bug - it's a flaw in the logic and state awareness of the program. Easily fixable, so let 'em fix it. But don't say that it's just a cosmetic problem.
      My System SpecsSystem Spec


  10. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,352
    Windows 10 Pro X64 14393.576
       11 Jul 2015 #10

    sgage, did you submit this via feedback?

    Edit:
    Mystere's idea of creating a new account to test is a good idea too. Could help narrow down the cause of the problem which may help MS fix it.

    Edit#2: Just found some occurrences of this same problem with Windows Phone so, though not prevalent, it is a real problem
      My System SpecsSystem Spec


 
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