1.    12 Feb 2017 #1
    Join Date : May 2016
    Posts : 10
    win 10

    Win 10 Microsoft Account login issues.


    My apologies if this has been asked a thousand times, but I'm against the clock with a work deadline and I have an issue.

    My Mum uses her pc for work and has a recurring intermittent problem. She uses her microsoft account to log into a win 10 installation. It was a win 7 pro upgrade, but if I recall I had wiped that off and reinstalled win 10 from scratch since.

    Most of time this seems to work but sometimes it doesn't and the uncertainty is leaving her wanting to leave the pc on.

    She says she goes to log in and gets told her password in incorrect. She tries again and again with many restarts and eventually she gets in. But with the exact same password. I'm unable to verify this, but she isn't normally so inexperienced as to not notice a caps lock etc.

    I was wondering if this could be an offline/online internet issue or intermittent microsoft server issues but I expect not? Any advice?

    I don't really want to switch her to a local account as the microsoft account is essential really.
      My ComputerSystem Spec
  2.    12 Feb 2017 #2
    Join Date : Jul 2016
    Crewe Cheshire
    Posts : 1,520
    windows 10

    Its more likley there is corruption open a cmd prompt type chkdsk c: / f ot will say disk in use test on restart say yes when dome type sfc /scannow fromthe prompt see if you get an errors reported
      My ComputerSystem Spec

 


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