Windows 10: Log-in problem

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  1. Posts : 226
    Windows 10 Home 64-bit and ANDROID Lollipop
       08 Feb 2017 #1

    Log-in problem

    I am having difficulties with logging-in. It began with no longer being able to use my PIN code, but having to use my password instead. I went to Settings, intending to refresh my PIN code but found that the sign-in options page will not open. Then I found that I could not sign-in to the computer itself, even with my password, because Windows gets stuck in the sign-in page, which freezes. The box to enter the password did not appear.

    My hybrid PC is dual boot, the Android OS launches OK so I could use that for browsing, emailing until the Windows problem was cleared up. However, surprisingly the link to switch from Android to Windows also worked, and Windows can be launched in the usual way via Android, with the password although the PIN code method is still not available --- all rather inconvenient but workable for a while.

    The sign-in options page still will not open, so there are now two things to be fixed: (1) the sign-in options and PIN in Settings (2) signing in directly from Windows rather than indirectly via Android.

    I have employed sfc / scannow and DISM without success.
      My ComputerSystem Spec

  2.    09 Feb 2017 #2

    Hi Clayto

    Could you clarify what you mean when you said you employed SFC and DSIM without success? Could you start them or they just didn't find anything?

    When you are in Windows next could you check your Update history. Looking for failed or failing updates just to be sure there are none.

    Have you logged into your Microsoft account directly to ensure it is functioning as expected.

    Have you tried a system restore? I will be first to say I don't understand the interaction between your Android partition and your Window partition, so before you try system restore you need to understand. Don't want to cause more issue?
      My ComputerSystem Spec

  3. Posts : 226
    Windows 10 Home 64-bit and ANDROID Lollipop
    Thread Starter
       09 Feb 2017 #3

    Thanks for your speedy reply. sfc/scannow reports that there is 'no file corruption'. DISM 1 reports that 'the image can be repaired' 2. says it is not relevant 3. says the 'source file cannot be found' --- an issue which has appeared before.

    Update history says up-to-date. MS account is OK (PIN option does not apply). Sign-in options still cannot be opened -- why is there a statement that 'some settings are managed by your organisation' when I do not have 'an organisation'.

    I may have one Restore Point which goes back far enough. I have not tried it yet because it will remove a number of apps which I have spent many hours configuring so I am hoping for some other repair option. But I have used Restore once without affecting the Android OS.
      My ComputerSystem Spec

  4.    09 Feb 2017 #4

    Being a tablet do you know if Fast Start up is enabled. If enabled I would disable. Might just be easier to disable hibernation.

    Not sure how many restore points your can save but I would create one.

    Again in a tablet I'm not sure this is applicable.

    Fast Startup - Turn On or Off in Windows 10
      My ComputerSystem Spec

  5. Posts : 226
    Windows 10 Home 64-bit and ANDROID Lollipop
    Thread Starter
       09 Feb 2017 #5

    FastStart and Hibernation are not enabled. I have two RestorePoints, one from after and one (I think) from before the log-in problem appeared.
      My ComputerSystem Spec

  6.    10 Feb 2017 #6

    Well I think then I would head back and see why DISM reported anything. I know you wrote message about not relevant but something is not right.

    This tutorial may help. Option 1 point 6.

    Now your environment, Android and Windows, may need to be researched before executing. I assume you put Android on device and could do so again if required.

    Do you have any "Fast Boot" type settings in BIOS?
      My ComputerSystem Spec

  7. Posts : 226
    Windows 10 Home 64-bit and ANDROID Lollipop
    Thread Starter
       10 Feb 2017 #7

    There is no link to the tutorial?

    My Cube iWork 10.1 Ultimate is promoted and supplied as dual boot, Windows and Android (as are some other similar Chinese hybrid PC / tablet PCs.)

    I will try to check out Fast Boot and DISM further. DISM has been troublesome for some time and I have not found how to repair it.
      My ComputerSystem Spec

  8.    10 Feb 2017 #8

    Sorry... link

    DISM - Repair Windows 10 Image

    I saw in your specs you had Quantium View 10.1. I shouldn't have assume this was device.
      My ComputerSystem Spec

  9. Posts : 226
    Windows 10 Home 64-bit and ANDROID Lollipop
    Thread Starter
       10 Feb 2017 #9

    Thanks for the link, I will take a look.
    Regarding the mistake over my PC model, that was my fault. I should have updated the specs on this site and will try to do it now. I replaced the Quantum View with the Cube iWork several months ago.
      My ComputerSystem Spec

  10.    10 Feb 2017 #10

    "why is there a statement that 'some settings are managed by your organisation' when I do not have 'an organisation'"

    Go to Action Center/All settings/
    Privacy\Feedback & diagnostics. If 'Diagnostics and usage data' is set to "Basic".
    Change it to "Enhanced" or "Full (Recommended)"
      My ComputerSystem Spec

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