1.    23 Jan 2017 #1
    Join Date : Jan 2017
    Posts : 1
    Win 10

    Can't sign in - log on missing


    When turning on my laptop, it goes normaly, but i cant log in, the profile picture and the bar where the password is typed is gone.

    Already tried restarting 3 times and opening in safe mode and logged in from there, run chkdsk and restart. But still i cant log in , in normal boot.
    Laptop is working properly until now
    Last edited by Jhon; 23 Jan 2017 at 18:20.
      My ComputerSystem Spec
  2.    24 Jan 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,953
    Win 10 Pro (1703)

    Hi, As a matter of routine, also download and use Crystal Diskinfo (free) to check your disk's SMART parameters and advise the result (quick red/orange/green indication).

    Recovery possibilities:
    Do you have any system restore points you can use?
    Do you have any disk images you can use to revert to a point before this happened? (We strongly and repeatedly recommend disk imaging to protect your data and your PC and give you a relatively quick way of recovering without needing technical help- e.g. Macrium Reflect (free)).

    Are you aware of any changes that occurred that might have caused this?

    If neither of the above, you could consider restoring the backup registry.

    Other ideas: what happens if
    - in Safe Mode, you use msconfig to do a Diagnostic startup - can you log in then?
    - you create a new user in Safe Mode and try to boot and log in normally?
      My ComputerSystem Spec

 

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