Windows 10: "Change a password" hung,

  1.    21 Dec 2016 #1

    "Change a password" hung,


    (Sorry: I had a stroke in June. I am trying to learn again including reading - so please be generous.)

    One of my kids as a joke they tried to change their PC's password, The Pc is hung and is saying "Change a password" and has been stuck for many hours. Should I reboot the PC now as we are not 100% certain if it has the new password?

    Sorry for the righting due to the stroke.

    Thanks
      My ComputerSystem Spec

  2.    22 Dec 2016 #2

    Sorry to hear about stoke, glad you're on road to recovery.

    I assume they know new and know old.

    Could I ask are they using a local account or a microsoft account. If Microsoft account you can access and manage online from another device.

    If they are using a local are they the only administrator? I always install a second admin account if people want to be local. The only time it is used is to reset original.

    First things first, local or Microsoft?
      My ComputerSystem Spec

  3.    28 Dec 2016 #3

    Many thanks Caledon Ken. The problem has now been restared.

    Thanks for the response - I am now increasable slow but getting faster very slowly
      My ComputerSystem Spec


 

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