1.    21 Dec 2016 #1
    Join Date : Aug 2015
    Posts : 11
    windows 7

    Deleting user name and password


    A surface pro 4 was given as a Christmas present. Though a very nice machine, it is more complicated than expected. I am returning it, but want to delete My wife's user name and password, but so far have been unsuccessful. How do I sanitize this machine back to its original state? Thanks for any help.
      My ComputerSystem Spec
  2.    21 Dec 2016 #2

    Since you're giving it back anyway, why not just reset it to factory default? Type "Reset this PC" into the Cortana/search box, then click on Get Started in the resulting recovery window, and follow the prompts from there.
    HTH,
    --Ed--
    Click image for larger version. 

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    Obviously, you want to make the selection where you DON'T keep your files and etc.
      My ComputersSystem Spec
  3.    22 Dec 2016 #3
    Join Date : Aug 2015
    Posts : 11
    windows 7
    Thread Starter

    Reset my PC worked.


    Many thanks for that suggestion. Obviously, I had never heard of that procedure before. As I write, it is restoring away.
      My ComputerSystem Spec
  4.    22 Dec 2016 #4

    Glad it worked for you. Being Windows, sometimes it does, and sometimes it doesn't.
    Happy holidays,
    --Ed--
      My ComputersSystem Spec

 


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