1.    21 Dec 2016 #1
    Join Date : Aug 2015
    Posts : 11
    windows 7

    Deleting user name and password

    A surface pro 4 was given as a Christmas present. Though a very nice machine, it is more complicated than expected. I am returning it, but want to delete My wife's user name and password, but so far have been unsuccessful. How do I sanitize this machine back to its original state? Thanks for any help.
      My ComputerSystem Spec
  2.    21 Dec 2016 #2

    Since you're giving it back anyway, why not just reset it to factory default? Type "Reset this PC" into the Cortana/search box, then click on Get Started in the resulting recovery window, and follow the prompts from there.
    Click image for larger version. 

Name:	reset.jpg 
Views:	13 
Size:	18.3 KB 
ID:	114425
    Obviously, you want to make the selection where you DON'T keep your files and etc.
      My ComputersSystem Spec
  3.    22 Dec 2016 #3
    Join Date : Aug 2015
    Posts : 11
    windows 7
    Thread Starter

    Reset my PC worked.

    Many thanks for that suggestion. Obviously, I had never heard of that procedure before. As I write, it is restoring away.
      My ComputerSystem Spec
  4.    22 Dec 2016 #4

    Glad it worked for you. Being Windows, sometimes it does, and sometimes it doesn't.
    Happy holidays,
      My ComputersSystem Spec


Similar Threads
Thread Forum
Solved Deleting a virtual user account....which created by netplwiz.exe
Hello, This is my first post to this forum. While trying to avoid typing passwords into my new computer - (run - netplwiz.exe and then clicking the box user must create...) , I did something wrong --- I am not sure what I did, but it looks...
User Accounts and Family Safety
'incorrect user name and password'
I am a beginner with windows 10. When I log in I now get 'incorrect user name and password' and I see I have now got two User Accounts in my own name. How do I get rid of the wrong one? (I'm sure this has been asked many times but I couldn't find...
User Accounts and Family Safety
Deleting a user account leaves traces of that user behind in C:\users
I noticed an annoying problem when deleting a user account from your PC. Basically Windows Store app got into a pickle on my main user account. I fixed it with a restore point. But it wasn't working on my wife and son's user accounts. As they...
User Accounts and Family Safety
What is "password" user in user list at login screen?
http://www.dodaj.rs/f/3H/tu/2fIhttFc/pass.jpg What is this? How can I remove it from login screen?
User Accounts and Family Safety
Solved User Password/PIN
Hi. After I installed Build 10162, I do not have the option of a PIN at logon, just my long MS password. When I go to Users account control, it just gives me the option to CHANGE PIN, not to CREATE one. But yet when I log on, there is no option for...
User Accounts and Family Safety
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 21:45.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App

Windows 10 Forums