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  1. Joined : Dec 2016
    Posts : 8
    Windows 10 Home 64 bit
       3 Weeks Ago #1

    No options to login at Splash Screen


    Greets all,

    One of the family computers is having problems. She said she had just reinstalled World of Warcraft and when she restarted the screen was blank pink. Restarted it again (and several more times) and it will load to the splash screen but won't display the account. There's no option anywhere to login. All that can be done is restart or shut down. Weirdly, it also shows that its not connected to any network, but the computer is hard wired to the router.

    Click image for larger version. 

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    Never had this happen before. Apparently F8 to safe mode no longer works in Windows 10 which is really idiotic, so I'm at a loss here.

    System specs:

    AMD Phenom II X4 925
    ECS Black Series A790GXM-A
    Corsair XMS2 4Gb DDR2 RAM
    Gigabyte GTS 450
    Windows 10 Home 64 bit
      My System SpecsSystem Spec


  2. Joined : Nov 2016
    Posts : 61
    Windows 10 Pro x64
       3 Weeks Ago #2

    Hello Intrepidation,

    Welcome to tenforums.

    Do you have a Windows 10 Installation disk ( or USB stick )?

    If so, boot from it and boot to advanced startup options.

    1) Click on Troubleshoot
    2) Click on Advanced options
    3) Click on Startup Repair

    Windows will now attempt to fix startup problems. If this doesn't work, then try to restore Windows from a System Restore Point.
    It is located top left at Advanced options.

    If you would like a in-depth guide to assist you, here is an excellent one made by Brink : System Restore Windows 10
      My System SpecsSystem Spec


  3. Joined : Dec 2016
    Posts : 8
    Windows 10 Home 64 bit
       3 Weeks Ago #3

    I don't have a disc, but I can create a bootable USB drive. I'll try that and report back. Thanks.
      My System SpecsSystem Spec


  4. Joined : Nov 2016
    Posts : 61
    Windows 10 Pro x64
       3 Weeks Ago #4

    I recommend Rufus to create a bootable USB stick.

    Here is a thread ( Thanks once again Brink ) on how to download a Windows 10 image.

    Windows 10 ISO Download
      My System SpecsSystem Spec


  5. Joined : Dec 2016
    Posts : 8
    Windows 10 Home 64 bit
       3 Weeks Ago #5

    Asuza said: View Post
    Hello Intrepidation,

    Welcome to tenforums.

    Do you have a Windows 10 Installation disk ( or USB stick )?

    If so, boot from it and boot to advanced startup options.

    1) Click on Troubleshoot
    2) Click on Advanced options
    3) Click on Startup Repair

    Windows will now attempt to fix startup problems. If this doesn't work, then try to restore Windows from a System Restore Point.
    It is located top left at Advanced options.

    If you would like a in-depth guide to assist you, here is an excellent one made by Brink : System Restore Windows 10
    Startup Repair didn't work, attempting a System Restore now.
      My System SpecsSystem Spec


  6. Joined : Dec 2016
    Posts : 8
    Windows 10 Home 64 bit
       3 Weeks Ago #6

    Well it said successfully restored, but the problem persists.
      My System SpecsSystem Spec


  7. Joined : Dec 2016
    Posts : 8
    Windows 10 Home 64 bit
       3 Weeks Ago #7

    So I did some more researching and tried, to no avail, a couple other things from the Command Prompt

    chkdsk c: /r /x
    sfc /scannow

    Click image for larger version. 

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    bootrec /fixmbr
    bootrec /fixboot
    bootrec /scanos
    bootrec /rebuildbcd

    Still no luck.

    I'm almost to the point of just reinstalling Windows as there's nothing vital on the machine. However, if all other options are exhausted, my question is: There's no option in the recovery mode to "reset" the PC, there is the option to install Windows 10 at the beginning, but will it retain the Windows Key? Reason I ask is that the PC was upgraded from Windows 7 to Windows 10.
      My System SpecsSystem Spec


  8. Joined : Aug 2016
    S/E England
    Posts : 1,104
    10 Home x64 (1607), Pro x86 (1511 & 1607)
       3 Weeks Ago #8

    Intrepidation said: View Post
    ...will it retain the Windows Key? Reason I ask is that the PC was upgraded from Windows 7 to Windows 10.
    You don't need a key. When the PC was upgraded from 7 to 10 a Digital Licence tied to the hardware of the PC was recorded on the Microsoft's activation servers. Do a clean install and if asked for a key click 'I don't have one'. Once the install is complete Windows will activate automatically as soon as it can contact the activation servers. You could replace the hard drive if you like, this isn't part of the hardware ID stored on the activation servers.
      My System SpecsSystem Spec


  9. Joined : Dec 2016
    Posts : 8
    Windows 10 Home 64 bit
       3 Weeks Ago #9

    Good to know. I think a reinstall is going to be on the menu.
      My System SpecsSystem Spec


  10. Joined : Nov 2016
    Posts : 61
    Windows 10 Pro x64
       3 Weeks Ago #10

    Before you reinstall,

    Could you try to boot into savemode ? Perhaps it will work. To me it seems that all services in MSConfig are disabled.
      My System SpecsSystem Spec


 
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