Windows 10: No options to login at Splash Screen

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  1. Posts : 8
    Windows 10 Home 64 bit
       19 Dec 2016 #1

    No options to login at Splash Screen


    Greets all,

    One of the family computers is having problems. She said she had just reinstalled World of Warcraft and when she restarted the screen was blank pink. Restarted it again (and several more times) and it will load to the splash screen but won't display the account. There's no option anywhere to login. All that can be done is restart or shut down. Weirdly, it also shows that its not connected to any network, but the computer is hard wired to the router.

    Click image for larger version. 

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    Never had this happen before. Apparently F8 to safe mode no longer works in Windows 10 which is really idiotic, so I'm at a loss here.

    System specs:

    AMD Phenom II X4 925
    ECS Black Series A790GXM-A
    Corsair XMS2 4Gb DDR2 RAM
    Gigabyte GTS 450
    Windows 10 Home 64 bit
      My ComputerSystem Spec

  2.    19 Dec 2016 #2

    Hello Intrepidation,

    Welcome to tenforums.

    Do you have a Windows 10 Installation disk ( or USB stick )?

    If so, boot from it and boot to advanced startup options.

    1) Click on Troubleshoot
    2) Click on Advanced options
    3) Click on Startup Repair

    Windows will now attempt to fix startup problems. If this doesn't work, then try to restore Windows from a System Restore Point.
    It is located top left at Advanced options.

    If you would like a in-depth guide to assist you, here is an excellent one made by Brink : System Restore Windows 10
      My ComputerSystem Spec


  3. Posts : 8
    Windows 10 Home 64 bit
    Thread Starter
       19 Dec 2016 #3

    I don't have a disc, but I can create a bootable USB drive. I'll try that and report back. Thanks.
      My ComputerSystem Spec

  4.    19 Dec 2016 #4

    I recommend Rufus to create a bootable USB stick.

    Here is a thread ( Thanks once again Brink ) on how to download a Windows 10 image.

    https://www.tenforums.com/tutorials/...-download.html
      My ComputerSystem Spec


  5. Posts : 8
    Windows 10 Home 64 bit
    Thread Starter
       19 Dec 2016 #5

    Asuza said: View Post
    Hello Intrepidation,

    Welcome to tenforums.

    Do you have a Windows 10 Installation disk ( or USB stick )?

    If so, boot from it and boot to advanced startup options.

    1) Click on Troubleshoot
    2) Click on Advanced options
    3) Click on Startup Repair

    Windows will now attempt to fix startup problems. If this doesn't work, then try to restore Windows from a System Restore Point.
    It is located top left at Advanced options.

    If you would like a in-depth guide to assist you, here is an excellent one made by Brink : System Restore Windows 10
    Startup Repair didn't work, attempting a System Restore now.
      My ComputerSystem Spec


  6. Posts : 8
    Windows 10 Home 64 bit
    Thread Starter
       19 Dec 2016 #6

    Well it said successfully restored, but the problem persists.
      My ComputerSystem Spec


  7. Posts : 8
    Windows 10 Home 64 bit
    Thread Starter
       19 Dec 2016 #7

    So I did some more researching and tried, to no avail, a couple other things from the Command Prompt

    chkdsk c: /r /x
    sfc /scannow

    Click image for larger version. 

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    bootrec /fixmbr
    bootrec /fixboot
    bootrec /scanos
    bootrec /rebuildbcd

    Still no luck.

    I'm almost to the point of just reinstalling Windows as there's nothing vital on the machine. However, if all other options are exhausted, my question is: There's no option in the recovery mode to "reset" the PC, there is the option to install Windows 10 at the beginning, but will it retain the Windows Key? Reason I ask is that the PC was upgraded from Windows 7 to Windows 10.
      My ComputerSystem Spec


  8. Posts : 3,097
    10 Home x64 (1703) (10 Pro on 2nd pc)
       19 Dec 2016 #8

    Intrepidation said: View Post
    ...will it retain the Windows Key? Reason I ask is that the PC was upgraded from Windows 7 to Windows 10.
    You don't need a key. When the PC was upgraded from 7 to 10 a Digital Licence tied to the hardware of the PC was recorded on the Microsoft's activation servers. Do a clean install and if asked for a key click 'I don't have one'. Once the install is complete Windows will activate automatically as soon as it can contact the activation servers. You could replace the hard drive if you like, this isn't part of the hardware ID stored on the activation servers.
      My ComputersSystem Spec


  9. Posts : 8
    Windows 10 Home 64 bit
    Thread Starter
       20 Dec 2016 #9

    Good to know. I think a reinstall is going to be on the menu.
      My ComputerSystem Spec

  10.    20 Dec 2016 #10

    Before you reinstall,

    Could you try to boot into savemode ? Perhaps it will work. To me it seems that all services in MSConfig are disabled.
      My ComputerSystem Spec


 
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