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  1.    16 Dec 2016 #1
    Join Date : May 2016
    Posts : 18
    win 10

    Login problem on wakeup


    My ASUS/Win10 laptop wakes up from sleep normally about 3 times out of 4...but the rest of the time it gets as far as displaying the password text box, with blinking cursor, and then refuses to accept keystrokes. The only way to get it up is to command a restart, either from the hardware power button or the onscreen power symbol. Suggestions?
      My ComputerSystem Spec
  2.    23 Dec 2016 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 3,962
    Windows 10 Pro Build 1703

    Could I ask do you notice a pattern in terms of when it works and how long its has been asleep. Basically, does it awake properly when it has only been a sleep for an hour or two and fail when it has been longer, say four hours.
      My ComputerSystem Spec
  3.    23 Dec 2016 #3
    Join Date : May 2016
    Posts : 18
    win 10
    Thread Starter

    It definitely happens in both circumstances, but I can't say if one is more frequent than the other.
      My ComputerSystem Spec
  4.    24 Dec 2016 #4
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 3,962
    Windows 10 Pro Build 1703

    Okay. What you might try as a test is to shut off hibernation. The way you describe the problem it doesn't immediately say hibernation issues as you do get all the way to login and it is intermittent. It is a simple test and rules this out. At a command prompt, run as administrator enter powercfg -h off.

    This will disable Windows 10 fast start but it is just a test. You can enable with same command on replace off with on.
      My ComputerSystem Spec
  5.    24 Dec 2016 #5
    Join Date : May 2016
    Posts : 18
    win 10
    Thread Starter

    OK, I turned of hibernation, closed the lid for half an hour, opened it and it woke up OK. I'll try it overnight tonight.
      My ComputerSystem Spec
  6.    24 Dec 2016 #6
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 3,962
    Windows 10 Pro Build 1703

    Next time your in, in elevated Command prompt type powercfg -a

    This should tell you states Windows think is achievable. I'll have to look at my wife's computer, I know Asus has a Fast something or other that may or may not be conflicting with Windows. Is still early, this idea has only worked once. Lets hope overnight also works.
      My ComputerSystem Spec
  7.    24 Dec 2016 #7
    Join Date : May 2016
    Posts : 18
    win 10
    Thread Starter

    OK, I see what you meant about "fast start will be disabled too"...after sitting idle, display on, for a while it shut down and needed a power-button startup. So I went into power options and set "Turn off hard drive" to "Never when plugged in", and it doesn't do that any more. Here's what powercfg /a gives now: The following sleep states are available on this system: Standby (S3) The following sleep states are not available on this system: Standby (S1) The system firmware does not support this standby state. Standby (S2) The system firmware does not support this standby state. Hibernate Hibernation has not been enabled. Standby (S0 Low Power Idle) The system firmware does not support this standby state. Hybrid Sleep Hibernation is not available. Fast Startup Hibernation is not available.
      My ComputerSystem Spec
  8.    25 Dec 2016 #8
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 3,962
    Windows 10 Pro Build 1703

    My error. My goal was to see if hibernation, as windows sees it, is supported. By shutting hibernation off and then running command I defeated purpose.

    Interesting that only one power state is supported, S3, on what I will call a modern device. May I ask how old it is.

    I maybe reading your post wrong but I think you are saying when it went to sleep, it powered down disk, which it should however you needed a power on to get it running. Did it fully power down.

    I know on some devices, like my Dell, if it goes to sleep touching the space bar or touch pad will not wake it. I see from the power light that it is flashing slowlty so I know its asleep. To wake I lightly touch power button. This is more a wake up then power up.

    Could you turn hibernation back on and run powercfg -a to see if windows thinks hibernation is supported.

    Will be slow responding today, family and all.
      My ComputerSystem Spec
  9.    25 Dec 2016 #9
    Join Date : May 2016
    Posts : 18
    win 10
    Thread Starter

    The laptop is an ASUS X55UA, a bit over a year old, and it frankly hasn't been impressive: besides the login problem, disk transfers are disappointingly slow. I was delivered with Win10 aboard, so I can't compare pre-10 behavior. I've had two HP's that both failed with overheating problems: in each case, I went through the lengthy disassembly process down to the heatsinks, only to find that they weren't clogged and repair was uneconomical, so I decided to give ASUS a try. Bad move, apparently. Here's what powercfg looks like with hibernation on: C:\WINDOWS\system32>powercfg /a The following sleep states are available on this system: Standby (S3) Hibernate Hybrid Sleep Fast Startup The following sleep states are not available on this system: Standby (S1) The system firmware does not support this standby state. Standby (S2) The system firmware does not support this standby state. Standby (S0 Low Power Idle) The system firmware does not support this standby state. Yes, it powered down completely in the incident you refer to: tapping the power button or mousepad had no effect and a full powerup was required. And now here's another clue. Sometimes the "Search Windows" textbox acts just like the password box does in the wakeup failures: white box, blinking text cursor, but no response to keystrokes. Curiouser and curiouser...
      My ComputerSystem Spec
  10.    25 Dec 2016 #10
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 3,962
    Windows 10 Pro Build 1703

    Interesting. My wife has an Asus, came with 8.1 and it just goes on Windows 10. Everyone of these things is different.

    Brink created a tutorial on "How to Generate a Sleep Diagnostic Report". I think your original problem is related to how it sleeps.

    https://www.tenforums.com/tutorials/...-a.html?filter[1]=Power Management

    Maybe it will give some insights.

    One thing you might also consider is to reset your power management options, boot and then restore them to the way you had them.

    Edit: Found laptop at Asus, previously I couldn't.
      My ComputerSystem Spec

 
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