Windows 10: Login problem on wakeup

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  1.    25 Dec 2016 #11

    OK, I'll try a few cycles over the next 24, log operator actions, and run the diag. Thanks for the attention on Christmas!
      My ComputerSystem Spec

  2.    27 Dec 2016 #12

    OK, here's a sleep diags file I just took; naturally, now that I'm monitoring, it hasn't had a wakeup failure yet. When I do get one I'll send another diags file.
    Login problem on wakeup Attached Files
      My ComputerSystem Spec

  3. Posts : 8,266
    Windows 10 Pro x64 Build 1803
       28 Dec 2016 #13

    Did a quick scan of the Asus site. Please follow this link and go to the second page of FAQ's.

    Access Denied/

    Very first item on second page - How to solve Hibernation / Sleep issues. Talks to Intel Management engine. Another forum member in another thread mentioned this. Well worth a read.

    Sorry it says access denied. This link is good. I must investigate why when I post some links it says access denied.
    Last edited by Caledon Ken; 28 Dec 2016 at 10:16. Reason: Link says Access Denied
      My ComputerSystem Spec

  4.    28 Dec 2016 #14

    OK, the MEI driver shows as up to date. So far, I haven't had a wakeup failure since I set "Turn off hard disk" to "never when plugged in", so that may have cleared it; if it does come back, I'll try disabling MEI.
      My ComputerSystem Spec

  5.    31 Dec 2016 #15

    OK, I finally captured a wakeup failure. It occurred at 12:50 PM 12/31/16. Computer was asleep with AC plugged in; as before the wakeup screen appeared with a login textbox with flashing cursor, but the box wouldn't accept keystrokes. Sleep diags file attached.
    Login problem on wakeup Attached Files
      My ComputerSystem Spec

  6. Posts : 8,266
    Windows 10 Pro x64 Build 1803
       31 Dec 2016 #16

    I don't see anything in report, as a matter of fact around that time, User not Present Session 3 everything is green.

    You wake it up, there is the lock screen. You advance through the lock screen, click on a key, tap space bar, click mouse and you are presented box to enter password.

    You said it won't accept keyboard input. Does the Tab key work? Can you cycle around and back to password box?
      My ComputerSystem Spec

  7.    31 Dec 2016 #17

    That final User Not Present session ended with the wakeup failure. Yes, it went as you describe. If I wait a while it will go back to the splash screen; I advance to the login screen again, and again it won't respond to any key. The only action I can get is to click Power -> Restart or press the Power button -- either way causing a full-boot restart.
      My ComputerSystem Spec

  8. Posts : 8,266
    Windows 10 Pro x64 Build 1803
       01 Jan 2017 #18

    By chance is this a wireless keyboard. If you shut it off and then turn on will the login be accepted.
      My ComputerSystem Spec

  9.    01 Jan 2017 #19

    No, plain laptop.
      My ComputerSystem Spec

  10. Posts : 8,266
    Windows 10 Pro x64 Build 1803
       01 Jan 2017 #20

    Could you go into device manager and head to your keyboard. Open properties and see if there is a power management tab. If so make sure it is unchecked. Do not allow computer to turn off power.
      My ComputerSystem Spec

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