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  1. Joined : May 2016
    Posts : 16
    win 10
       3 Weeks Ago #11

    OK, I'll try a few cycles over the next 24, log operator actions, and run the diag. Thanks for the attention on Christmas!
      My System SpecsSystem Spec


  2. Joined : May 2016
    Posts : 16
    win 10
       3 Weeks Ago #12

    OK, here's a sleep diags file I just took; naturally, now that I'm monitoring, it hasn't had a wakeup failure yet. When I do get one I'll send another diags file.
    Login problem on wakeup Attached Files
      My System SpecsSystem Spec


  3. Joined : Oct 2016
    Caledon, Ontario, Canada
    Posts : 592
    Windows 10 Pro Build 1607
       3 Weeks Ago #13

    Did a quick scan of the Asus site. Please follow this link and go to the second page of FAQ's.

    Access Denied/

    Very first item on second page - How to solve Hibernation / Sleep issues. Talks to Intel Management engine. Another forum member in another thread mentioned this. Well worth a read.

    Sorry it says access denied. This link is good. I must investigate why when I post some links it says access denied.
    Last edited by Caledon Ken; 3 Weeks Ago at 10:16. Reason: Link says Access Denied
      My System SpecsSystem Spec


  4. Joined : May 2016
    Posts : 16
    win 10
       3 Weeks Ago #14

    OK, the MEI driver shows as up to date. So far, I haven't had a wakeup failure since I set "Turn off hard disk" to "never when plugged in", so that may have cleared it; if it does come back, I'll try disabling MEI.
      My System SpecsSystem Spec


  5. Joined : May 2016
    Posts : 16
    win 10
       2 Weeks Ago #15

    OK, I finally captured a wakeup failure. It occurred at 12:50 PM 12/31/16. Computer was asleep with AC plugged in; as before the wakeup screen appeared with a login textbox with flashing cursor, but the box wouldn't accept keystrokes. Sleep diags file attached.
    Login problem on wakeup Attached Files
      My System SpecsSystem Spec


  6. Joined : Oct 2016
    Caledon, Ontario, Canada
    Posts : 592
    Windows 10 Pro Build 1607
       2 Weeks Ago #16

    I don't see anything in report, as a matter of fact around that time, User not Present Session 3 everything is green.

    You wake it up, there is the lock screen. You advance through the lock screen, click on a key, tap space bar, click mouse and you are presented box to enter password.

    You said it won't accept keyboard input. Does the Tab key work? Can you cycle around and back to password box?
      My System SpecsSystem Spec


  7. Joined : May 2016
    Posts : 16
    win 10
       2 Weeks Ago #17

    That final User Not Present session ended with the wakeup failure. Yes, it went as you describe. If I wait a while it will go back to the splash screen; I advance to the login screen again, and again it won't respond to any key. The only action I can get is to click Power -> Restart or press the Power button -- either way causing a full-boot restart.
      My System SpecsSystem Spec


  8. Joined : Oct 2016
    Caledon, Ontario, Canada
    Posts : 592
    Windows 10 Pro Build 1607
       2 Weeks Ago #18

    By chance is this a wireless keyboard. If you shut it off and then turn on will the login be accepted.
      My System SpecsSystem Spec


  9. Joined : May 2016
    Posts : 16
    win 10
       2 Weeks Ago #19

    No, plain laptop.
      My System SpecsSystem Spec


  10. Joined : Oct 2016
    Caledon, Ontario, Canada
    Posts : 592
    Windows 10 Pro Build 1607
       2 Weeks Ago #20

    Could you go into device manager and head to your keyboard. Open properties and see if there is a power management tab. If so make sure it is unchecked. Do not allow computer to turn off power.
      My System SpecsSystem Spec


 
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