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#11
I do that and a screen comes up with option with continue , troubleshoot and turn off. I choose trouble shoot. Then I get reset this pc (that just goes back to the same problem ) and advanced. I choose advanced and get these options, system restore , system recovery image , command prompt , start up settings , go back to previous build. I choose command prompt ans get choose an account to continue , but the only one shown is jamey jamme which takes me back to the original problem