Windows 10: Cannot login to windows 10 after update! PLEASE HELP!


  1. Posts : 2
    Windows 10 32bit
       28 Sep 2016 #1

    Cannot login to windows 10 after update! PLEASE HELP!


    After my update with the latest version I am NO LONGER able to log in to Windows 10. My system starts, goes to the Welcome screen, but when I go to the login screen the background is there but my picture, name and login field are not there. I have had 3 computer experts run diagnostics and all the hardware tests possible. Everything is fine with the hardware, graphics and so on. I have searched the web for answers and have tried many of them with NO AVAIL. I cannot even get to Safe Boot. I have tried the system restore but it says I have nothing to restore. I cannot reset either.
    I am positive that there is someone out there who can help me!
      My ComputerSystem Spec


  2. Posts : 11,932
    W10Prox64
       28 Sep 2016 #2

    cwo1960 said: View Post
    After my update with the latest version I am NO LONGER able to log in to Windows 10. My system starts, goes to the Welcome screen, but when I go to the login screen the background is there but my picture, name and login field are not there. I have had 3 computer experts run diagnostics and all the hardware tests possible. Everything is fine with the hardware, graphics and so on. I have searched the web for answers and have tried many of them with NO AVAIL. I cannot even get to Safe Boot. I have tried the system restore but it says I have nothing to restore. I cannot reset either.
    I am positive that there is someone out there who can help me!
    Hi cwo1960 and welcome to Tenforums.
    See if you can get the hidden admin account enabled, using option #4 here:
    Administrator account - Enable or Disable in Windows 10 - Windows 10 Forums
    Then create a new admin-level user account without a password. While you're at it, remove the password from your existing account.
    Reboot normally, and see if you can get into your existing account. If not, it may be corrupt. Try logging into the new account you just created. If everything is fine, you might just want to transfer all your docs over to it, and delete the old corrupt account.
      My ComputerSystem Spec


  3. Posts : 2
    Windows 10 32bit
    Thread Starter
       29 Sep 2016 #3

    Windows 10 Login


    Thank you for the advice on enabling the administrator account. I follow all the steps and enabled the administrator account but I am still unable to log in. I am attaching 2 photos of the screens I am able to see at boot up.Click image for larger version. 

Name:	Welcome.jpg 
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ID:	103723Click image for larger version. 

Name:	Log In.jpg 
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ID:	103724
    I have no way to choose which account to log in with.
    Any other ideas or suggestion?
    Thanks
      My ComputerSystem Spec


  4. Posts : 11,932
    W10Prox64
       30 Sep 2016 #4

    Once the Hidden Administrator Account was enabled, were you able to log in to it, and remove the password from your existing account? And, did you create a new admin-level account without a password?

    In the second photo you show above, hold down the SHIFT KEY, and select the shutdown icon in the bottom right-hand corner, and select RESTART. You should be able to get into Safe Mode that way. Log into your account in Safe Mode, then run MSCONFIG and set the computer for a clean boot. You do this by hiding all Microsoft services and then unchecking everything that's left, except perhaps your network adapter.


    Click image for larger version. 

Name:	cleanboot.PNG 
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ID:	103738

    When you reboot the computer, since the passwords have all been removed, Windows should auto-login to the last account used. Once in, we can perhaps perform a repair install using an in-place upgrade.
      My ComputerSystem Spec


 

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