Screen goes dark for several minutes while switching user accounts

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  1. simrick
    Posts : 16,325
    W10Prox64
       New #11

    jrih said:
    HGilbert, just wanted to get back with you after several days of troubleshooting this switch user issue. I can now definitely confirm that the issue on my Dell XPS 8910 was caused by all the Dell bloatware that came pre-installed on my system. I have uninstalled all the Dell pre-installed programs, except for Dell Registration, and my system is running perfectly now ... finally!
    Cheers!
      My Computer
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  3. f14tomcat
    Posts : 56,825
    Multi-boot Windows 10/11 - RTM, RP, Beta, and Insider
       New #12

    jrih said:
    HGilbert, just wanted to get back with you after several days of troubleshooting this switch user issue. I can now definitely confirm that the issue on my Dell XPS 8910 was caused by all the Dell bloatware that came pre-installed on my system. I have uninstalled all the Dell pre-installed programs, except for Dell Registration, and my system is running perfectly now ... finally!
    Wow! You were persistent! Good job!
      My Computers
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  4. HGilbert
    Posts : 8
    Windows 10
    Thread Starter
       New #13

    Well, I also have a Dell XPS 8900 series desktop. Fancy that. I uninstalled the DELL programs (except for Registration), as you advised, and also Malwarebytes, just in case, and the problem appears to have disappeared. I'll try reinstalling Malwarebytes to see if that causes any slowdown...

    Thanks a million!
      My Computer
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  6. f14tomcat
    Posts : 56,825
    Multi-boot Windows 10/11 - RTM, RP, Beta, and Insider
       New #14

    HGilbert said:
    Well, I also have a Dell XPS 8900 series desktop. Fancy that. I uninstalled the DELL programs (except for Registration), as you advised, and also Malwarebytes, just in case, and the problem appears to have disappeared. I'll try reinstalling Malwarebytes to see if that causes any slowdown...

    Thanks a million!
    Last word on Dell and their "software". Don't keep Dell System Detect running on your box. It sporadically reeks havoc, at least here. If you must put it on to get an update from them, uninstall it ASAP.
      My Computers
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  7. HGilbert
    Posts : 8
    Windows 10
    Thread Starter
       New #15

    3 days later -- the problem has not returned. Thanks again, jrih!
      My Computer
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  8. jrih
    Posts : 34
    Windows 10
       New #16

    HGilbert said:
    Well, I also have a Dell XPS 8900 series desktop. Fancy that. I uninstalled the DELL programs (except for Registration), as you advised, and also Malwarebytes, just in case, and the problem appears to have disappeared. I'll try reinstalling Malwarebytes to see if that causes any slowdown...

    Thanks a million!
    HGilbert .... Beautiful! You are most welcome! I'm glad we were able to get to the bottom of this thorny issue. FYI, I reinstalled Malwarebytes, but not version 3, as some on this forum have said it can be problematic. I went to Bleeping Computer & got version 2. 2. Runs just fine. Here's the linky. You can find version 2.2 under version 3 on this site.

    Malwarebytes Anti-Malware Download
      My Computer
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  9. jrih
    Posts : 34
    Windows 10
       New #17

    HGilbert said:
    3 days later -- the problem has not returned. Thanks again, jrih!
    Terrific ... no problem! Yippee for both of us!!!
      My Computer
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  10. jrih
    Posts : 34
    Windows 10
       New #18

    f14tomcat said:
    Wow! You were persistent! Good job!
    Thanks a bunch!

    f14tomcat said:
    Last word on Dell and their "software". Don't keep Dell System Detect running on your box. It sporadically reeks havoc, at least here. If you must put it on to get an update from them, uninstall it ASAP.
    Thanks, I found you can just go online to get the same thing.
      My Computer
    Quote Quote

  12. HGilbert
    Posts : 8
    Windows 10
    Thread Starter
       New #19

    And finally: It was certainly something in the Dell bloatware that caused the problem, as reinstalling Malwarebytes did not raise any issues.
      My Computer
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  13. jrih
    Posts : 34
    Windows 10
       New #20

    HGilbert said:
    And finally: It was certainly something in the Dell bloatware that caused the problem, as reinstalling Malwarebytes did not raise any issues.
    That's terrific, HGilbert! Thanks for following up & reporting the issue is finally resolved!
      My Computer
    Quote Quote

 

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