1.    21 Sep 2016 #1
    Join Date : Sep 2016
    Posts : 2
    windows 10

    Can't see users list on Win 10 Lockscreen


    Hi,

    I have a new acer desktop with win 10 home version 10.0.14393.

    The problem is after I lock my screen, I can't see the users so I can select the user I want and enter the password.
    Mouse and keyboard are working.

    It's a bit hard for me to explain so I video recorded it.



    When I restart my computer, I can log in, but after some time, like 30minutes or 1hour, if I lock my computer, the problem happens.

    I already tried multiple things:
    - sfc /scannow
    - chkdsk
    - changed the advanced system settings from preffer performance to best appearance

    Nothing worked, it's a pretty annoying issue since this is my work computer, and I use applications that take almost 5 minutes to load and acess data, and I pretty much have to restart my computer everytime I leave him. Leave him unlocked is out of the question.
    And I would prefer not to reinstall windows 10 since it took me alot of time to configure this computer and I don't want to do it again, but if i have to I will do it.
    And I don't have any restore point so I can't restore the machine.

    Thank you all
      My ComputerSystem Spec
  2.    21 Sep 2016 #2
    Join Date : Aug 2016
    S/E England
    Posts : 4,475
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Not sure why you don't see a list of accounts to sign in to, though others have reported this problem too.

    As a way round this, you could try turning off the Lock screen and the need to sign in on wakeup. See these Tutorials...
    https://www.tenforums.com/tutorials/6...dows-10-a.html
    https://www.tenforums.com/tutorials/1...dows-10-a.html
      My ComputersSystem Spec
  3.    21 Sep 2016 #3
    Join Date : Aug 2016
    S/E England
    Posts : 4,475
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by Bree View Post
    ...though others have reported this problem too...
    ...here:
    No login prompt at login screen

    No solution yet, but you might like to keep an eye on that thread.
      My ComputersSystem Spec
  4.    21 Sep 2016 #4
    Join Date : Sep 2016
    Posts : 2
    windows 10
    Thread Starter

    Quote Originally Posted by Bree View Post
    Not sure why you don't see a list of accounts to sign in to, though others have reported this problem too.

    As a way round this, you could try turning off the Lock screen and the need to sign in on wakeup. See these Tutorials...
    https://www.tenforums.com/tutorials/6...dows-10-a.html
    https://www.tenforums.com/tutorials/1...dows-10-a.html
    Thank you for your help, I tried searching the problem on google as I always do, but didn't find this particular problem, only similar ones where the mouse and keyboard don't work. In mine they work.
    I will be paying attention to that thread.

    From that tutorial, so I can disable the lockscreen (where it shows the clock), but still have the sign in screen (where you enter the password) right?
    That would be fine for me

    EDIT: I read it more carefully and I am right. So thank you again, I will be doing that while there's no fix.
      My ComputerSystem Spec
  5.    14 Oct 2016 #5
    Join Date : Oct 2016
    Posts : 1
    Windows

    this problem was simply fixed for me when i did + L ._. , at least for now
      My ComputerSystem Spec

 


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