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#1
Passwords not recognised, reset required
Hi,
I need some help. I recently had a Windows update and on restart I was asked for the password. I tried my pin - but it was not accepted. I then used what I thought my password had been before I changed to using a pin but as it is a while ago I may have got it wrong because it was still not accepted. I then tried a few other possible passwords - no luck. I changed to chose to use my Mictrosoft Log-in details (which I never use) and again this was not accepted. After 20-30 attempts on various potential passwords I left the laptop for a few minutes and when I returned it had the 'PIN' screen up - and my pin mumber was accepted. I did a full shut down and when it restarted I had to go through the same sequence again.
Clearly something is not working as it should - and all my passwords seem to be invalid. How can I start again with new login details for both the local log-in and for the Microsoft log-in?
Help would be very much appreciated.
Best wishes TNK