1.    24 Aug 2016 #1
    Join Date : Aug 2016
    Posts : 6
    Windows 10

    Account Not Showing Up and I can't Log in


    Hello,

    I am having a massive issue. When I start my computer, I get the log in screen. However, my account seems to be gone. It asks for a password, I type it in, and then it says "please enter username and password". I have no area to enter a username, but I never had to do that in the past. It's as if Windows forgot my account and I have no way to get past the log in screen. I have attached two photos as well to explain this better.

    All of this happened when I shut the computer down after getting a black screen for a few moments. Maybe I shut down during an update or something.

    https://i.imgur.com/Pdwtrnk.jpg
      My ComputerSystem Spec
  2.    24 Aug 2016 #2
    Join Date : Jul 2016
    Crewe Cheshire
    Posts : 1,381
    windows 10

    Have you tried clicking on the arrow to find another account?
      My ComputerSystem Spec
  3.    24 Aug 2016 #3
    Join Date : Aug 2016
    Posts : 6
    Windows 10
    Thread Starter

    I am not sure which arrow you mean. I click on the one next the password box but it just acts as an enter key, and says enter username and password.
      My ComputerSystem Spec
  4.    29 Aug 2016 #4
    Join Date : Aug 2016
    Posts : 27
    Windows 10

    Quote Originally Posted by BryanUsrey1 View Post
    I am not sure which arrow you mean. I click on the one next the password box but it just acts as an enter key, and says enter username and password.
    Boot your computer in Safe Mode and see if you could login.
      My ComputerSystem Spec
  5.    04 Sep 2016 #5
    Join Date : Aug 2016
    Posts : 6
    Windows 10
    Thread Starter

    I cannot. It still asks for a username and password.
      My ComputerSystem Spec
  6.    04 Sep 2016 #6
    Join Date : Dec 2015
    Posts : 5,352
    Windows10

    How to Reset Your Forgotten Password in Windows 10

    Go to section

    Create a New User to Save Account Files

      My ComputerSystem Spec
  7.    04 Sep 2016 #7
    Join Date : Aug 2016
    Posts : 6
    Windows 10
    Thread Starter

    Cheers. I'll try it out.
      My ComputerSystem Spec
  8.    09 Sep 2016 #8
    Join Date : Aug 2016
    Posts : 6
    Windows 10
    Thread Starter

    The first step, I get "the system cannot find the path specified".
      My ComputerSystem Spec
  9.    09 Sep 2016 #9
    Join Date : Aug 2016
    Posts : 6
    Windows 10
    Thread Starter

    I managed to do most of the tasks, but after entering the new username at the prompt and rebooting, the new username does not show up. I am still stuck.
      My ComputerSystem Spec

 


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