1. Joined : Aug 2016
    Posts : 6
    Windows 10
       24 Aug 2016 #1

    Account Not Showing Up and I can't Log in


    Hello,

    I am having a massive issue. When I start my computer, I get the log in screen. However, my account seems to be gone. It asks for a password, I type it in, and then it says "please enter username and password". I have no area to enter a username, but I never had to do that in the past. It's as if Windows forgot my account and I have no way to get past the log in screen. I have attached two photos as well to explain this better.

    All of this happened when I shut the computer down after getting a black screen for a few moments. Maybe I shut down during an update or something.

    https://i.imgur.com/Pdwtrnk.jpg
      My System SpecsSystem Spec

  2.    24 Aug 2016 #2

    Have you tried clicking on the arrow to find another account?
      My System SpecsSystem Spec


  3. Joined : Aug 2016
    Posts : 6
    Windows 10
       24 Aug 2016 #3

    I am not sure which arrow you mean. I click on the one next the password box but it just acts as an enter key, and says enter username and password.
      My System SpecsSystem Spec


  4. Joined : Aug 2016
    Posts : 27
    Windows 10
       29 Aug 2016 #4

    BryanUsrey1 said: View Post
    I am not sure which arrow you mean. I click on the one next the password box but it just acts as an enter key, and says enter username and password.
    Boot your computer in Safe Mode and see if you could login.
      My System SpecsSystem Spec


  5. Joined : Aug 2016
    Posts : 6
    Windows 10
       04 Sep 2016 #5

    I cannot. It still asks for a username and password.
      My System SpecsSystem Spec


  6. Joined : Dec 2015
    Posts : 2,428
    Windows10
       04 Sep 2016 #6

    How to Reset Your Forgotten Password in Windows 10

    Go to section

    Create a New User to Save Account Files

      My System SpecsSystem Spec


  7. Joined : Aug 2016
    Posts : 6
    Windows 10
       04 Sep 2016 #7

    Cheers. I'll try it out.
      My System SpecsSystem Spec


  8. Joined : Aug 2016
    Posts : 6
    Windows 10
       09 Sep 2016 #8

    The first step, I get "the system cannot find the path specified".
      My System SpecsSystem Spec


  9. Joined : Aug 2016
    Posts : 6
    Windows 10
       09 Sep 2016 #9

    I managed to do most of the tasks, but after entering the new username at the prompt and rebooting, the new username does not show up. I am still stuck.
      My System SpecsSystem Spec


 


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