Account Not Showing Up and I can't Log in


  1. Posts : 6
    Windows 10
       #1

    Account Not Showing Up and I can't Log in


    Hello,

    I am having a massive issue. When I start my computer, I get the log in screen. However, my account seems to be gone. It asks for a password, I type it in, and then it says "please enter username and password". I have no area to enter a username, but I never had to do that in the past. It's as if Windows forgot my account and I have no way to get past the log in screen. I have attached two photos as well to explain this better.

    All of this happened when I shut the computer down after getting a black screen for a few moments. Maybe I shut down during an update or something.

    https://i.imgur.com/Pdwtrnk.jpg
      My Computer

  2. Samuria's Avatar
    Posts : 6,037
    windows 10
       #2

    Have you tried clicking on the arrow to find another account?
      My Computer


  3. Posts : 6
    Windows 10
    Thread Starter
       #3

    I am not sure which arrow you mean. I click on the one next the password box but it just acts as an enter key, and says enter username and password.
      My Computer


  4. Posts : 27
    Windows 10
       #4

    BryanUsrey1 said:
    I am not sure which arrow you mean. I click on the one next the password box but it just acts as an enter key, and says enter username and password.
    Boot your computer in Safe Mode and see if you could login.
      My Computer


  5. Posts : 6
    Windows 10
    Thread Starter
       #5

    I cannot. It still asks for a username and password.
      My Computer

  6. cereberus's Avatar
    Posts : 12,012
    Windows10
       #6

    How to Reset Your Forgotten Password in Windows 10

    Go to section

    Create a New User to Save Account Files

      My Computer


  7. Posts : 6
    Windows 10
    Thread Starter
       #7

    Cheers. I'll try it out.
      My Computer


  8. Posts : 6
    Windows 10
    Thread Starter
       #8

    The first step, I get "the system cannot find the path specified".
      My Computer


  9. Posts : 6
    Windows 10
    Thread Starter
       #9

    I managed to do most of the tasks, but after entering the new username at the prompt and rebooting, the new username does not show up. I am still stuck.
      My Computer


 

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