New
#1
It would be helpful if we could see what accounts you have on your system. Please right click on the start button and select Command Prompt. Then type in the following command and cut and paste the results into a reply.
wmic useraccount list full
If you want to see a tutorial describing this see: https://www.tenforums.com/tutorials/3443-user-account-details-view-windows-10-a.html