Cannot Add PIN

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  1. Posts : 21
    Win 10

    Cannot Add PIN to User Account

    I upgraded to v1607 and lost my PIN sign-in option.

    I went to go add my PIN back and the "Add" button did absolutely nothing.

    I looked on the Microsoft answers page and it said to delete the contents of the NGC folder, so I did that too. That did not solve the problem though, the button still does nothing.

    I changed my account to a local account and tried to add a PIN that way. Nothing happened after I put in my local account password.

    Changing back to a Microsoft account prompts me to add a PIN, but when I try to set up a PIN, it shows "Something went wrong. We weren't able to set up your PIN."

    Changing my password on the Microsoft account lets a dialog box appear when I click the "Add" button, but after I sign in with my Microsoft account password, nothing happens. I go to click on the "Add" button after this, and it still does nothing.

    Restarting my computer / waiting for about 30 minutes or so while logged in, lets the dialog appear, but the same behavior happens as described in the aforementioned paragraph.

    Re-verifying my device with my Microsoft account also does not change anything.

    Using another account on the computer does not make it work either.

    The button in question:

    Any help would be appreciated.
    Last edited by KingDecimator; 17 Aug 2016 at 12:48.
      My Computer

  2. Posts : 21
    Win 10
    Thread Starter

    By the way, what I meant by "doing nothing" is that there are spinning dots for a few seconds to the right of the "Add" button, and then the button is clickable again (and this constantly repeats).
      My Computer

  3. Posts : 3
    windows 10 home

    +1 on this. The exact same thing is happening to me. I happen right after I got an upgrade on 8/18/2016
      My Computer

  4. Posts : 3
    windows 10 home

    There was a security update: KB3176495... going to uninstall see if it fixes.
      My Computer

  5. Posts : 3
    windows 10 home

    nope. uninstalled. I clicked on Add pin and it asked me for password and now it does nothing again
      My Computer

  6. Posts : 1
    Windows 10 Education

    Same issue. By the way, restoring to an earlier restore point doesn't work.
      My Computer

  7. Posts : 4
    Win 10

    I had this same problem. To fix it, I deleted the NGC folder and then rebooted. The folder was recreated by Windows and I successfully added a new number. I hope this works for you.
      My Computer

  8. Posts : 15,087
    Windows 10 IoT

    I've had my login switch from PIN to Password. I had no trouble switching it back though. I just clicked the "Sign in options" under the password entry box on the logon screen. Selected the PIN ICON and entered my PIN.
      My Computer

  9. Posts : 1
    Windows 10

    I'm having the same issue and tried the same solution. In addition, under the password login, there is no "sign in options."
      My Computer

  10. Posts : 15,087
    Windows 10 IoT

    Ok, not the same issue I had. "Sign in options" only shows up if you have set a PIN. I have no idea how or why your PIN got erased/removed?
      My Computer


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