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  1.    13 Aug 2016 #11
    Join Date : Feb 2015
    Bamberg Germany
    Posts : 16,557
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu

    Quote Originally Posted by jessicabradley2 View Post
    No it show up like this.. this computer is configured to require a password in order to start up..please enter the startup password below. Press ok or restart but my mouse aint working.
    Oh!!! A start up password. It sounds like something got changed in your BIOS security, I'm not sure what it's called. @Barman58, you know what I mean don't you.
    Perhaps you can better explain.

    Enable BIOS Passwords for Extra Security | PCWorld
      My ComputersSystem Spec
  2.    13 Aug 2016 #12
    Join Date : Aug 2016
    Posts : 13
    N/A
    Thread Starter

    Ok when I was tryn to go to my account that's when the message pop up talking bout call a 877 number to see wat was going on and she was telling me it got too many people got in my laptop stealing my information and stuff and I got too many ip addresses in there and my account was expire
      My ComputerSystem Spec
  3.    13 Aug 2016 #13
    Join Date : Aug 2016
    Posts : 13
    N/A
    Thread Starter

    I had to call this number n talk to a lady and she was like the only way I can use my laptop again if I pay 199.00 for a year or 299.00 for two years or 399.00 for three years and unlimited support system 877 7579749
      My ComputerSystem Spec
  4.    13 Aug 2016 #14
    Join Date : Feb 2015
    Bamberg Germany
    Posts : 16,557
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu

    Definitely an infection with Tech Support Scam.
    But I can't find anything with that phone number.
      My ComputersSystem Spec
  5.    13 Aug 2016 #15
    Join Date : Aug 2016
    Posts : 13
    N/A
    Thread Starter

    Ok the number on the account should be
    Last edited by jessicabradley2; 13 Aug 2016 at 18:07.
      My ComputerSystem Spec
  6.    13 Aug 2016 #16
    Join Date : Aug 2015
    Posts : 824
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)

    Hi,

    You have fallen victim to a tech support scam.

    If those 985 numbers in reply #15 and reply #5 are YOUR number(s), I suggest editing your posts to remove that information from your public forum posts. It's a very bad idea to post such sensitive personal information in a public place.

    Also:

    Did you give out credit card or other payment information?

    Did you give anyone remote access to your computer?

    MM
      My ComputerSystem Spec
  7.    13 Aug 2016 #17
    Join Date : Aug 2016
    Posts : 13
    N/A
    Thread Starter

    No I tol them I didn't have a credit card and I haven't gave any otha information out either
      My ComputerSystem Spec
  8.    13 Aug 2016 #18
    Join Date : Aug 2016
    Posts : 13
    N/A
    Thread Starter

    So how can I fix that problem .
      My ComputerSystem Spec
  9.    13 Aug 2016 #19
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,009
    Windows 10 IoT

    If I was asked to fix that PC I would Boot from my install media, delete all partitions, and install windows to the unallocated space. Who knows what has been done/installed on that PC. Even if you manage to get back in, I wouldn't trust doing anything online with it. It almost certainly has a key logger on it. I would change all your online passwords, from a different PC, especially bank site logins.
      My ComputerSystem Spec
  10.    13 Aug 2016 #20
    Join Date : Aug 2016
    Posts : 13
    N/A
    Thread Starter

    Ok I can do that
      My ComputerSystem Spec

 
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