Windows 10: why my account not active no more

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  1. Cliff S's Avatar
    Posts : 13,906
    Microsoft Windows 10 Pro 64-bit 14393, Windows 10 Insider Fast Ring, Windows 8.1 Update, Ubuntu
       13 Aug 2016 #11

    jessicabradley2 said: View Post
    No it show up like this.. this computer is configured to require a password in order to start up..please enter the startup password below. Press ok or restart but my mouse aint working.
    Oh!!! A start up password. It sounds like something got changed in your BIOS security, I'm not sure what it's called. @Barman58, you know what I mean don't you.
    Perhaps you can better explain.

    Enable BIOS Passwords for Extra Security | PCWorld
      My ComputerSystem Spec

  2.    13 Aug 2016 #12

    Ok when I was tryn to go to my account that's when the message pop up talking bout call a 877 number to see wat was going on and she was telling me it got too many people got in my laptop stealing my information and stuff and I got too many ip addresses in there and my account was expire
      My ComputerSystem Spec

  3.    13 Aug 2016 #13

    I had to call this number n talk to a lady and she was like the only way I can use my laptop again if I pay 199.00 for a year or 299.00 for two years or 399.00 for three years and unlimited support system 877 7579749
      My ComputerSystem Spec

  4. Cliff S's Avatar
    Posts : 13,906
    Microsoft Windows 10 Pro 64-bit 14393, Windows 10 Insider Fast Ring, Windows 8.1 Update, Ubuntu
       13 Aug 2016 #14

    Definitely an infection with Tech Support Scam.
    But I can't find anything with that phone number.
      My ComputerSystem Spec

  5.    13 Aug 2016 #15

    Ok the number on the account should be
    Last edited by jessicabradley2; 13 Aug 2016 at 18:07.
      My ComputerSystem Spec

  6. MoxieMomma's Avatar
    Posts : 824
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)
       13 Aug 2016 #16

    Hi,

    You have fallen victim to a tech support scam.

    If those 985 numbers in reply #15 and reply #5 are YOUR number(s), I suggest editing your posts to remove that information from your public forum posts. It's a very bad idea to post such sensitive personal information in a public place.

    Also:

    Did you give out credit card or other payment information?

    Did you give anyone remote access to your computer?

    MM
      My ComputerSystem Spec

  7.    13 Aug 2016 #17

    No I tol them I didn't have a credit card and I haven't gave any otha information out either
      My ComputerSystem Spec

  8.    13 Aug 2016 #18

    So how can I fix that problem .
      My ComputerSystem Spec

  9.    13 Aug 2016 #19

    If I was asked to fix that PC I would Boot from my install media, delete all partitions, and install windows to the unallocated space. Who knows what has been done/installed on that PC. Even if you manage to get back in, I wouldn't trust doing anything online with it. It almost certainly has a key logger on it. I would change all your online passwords, from a different PC, especially bank site logins.
      My ComputerSystem Spec

  10.    13 Aug 2016 #20

    Ok I can do that
      My ComputerSystem Spec


 
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