Sign in problem


  1. Robert Avery
    Posts : 2
    Windows 10
       New #1

    Sign in problem


    Hi. I have a new laptop with Windows 10. For 4 days now neither myself nor my wife can sign into our outlook accounts. When we attempt to do so we get a message which says 'Windows is unable to connect to a client policy service'. The internet works fine but neither of us can access our Hotmail accounts, though mine works fine from my mobile phone. Any suggestions as to what to do about this please? Is it my computer or a connection issue outside my control?Regards, Robert & Janet Avery, Carluke, Scotland
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  3. simrick
    Posts : 16,325
    W10Prox64
       New #2

    Hi Robert and welcome to Tenforums.

    Please try turning off Fast Startup, and give the system a few good shutdowns (not restarts).
    Fast Startup - Turn On or Off in Windows 10 - Windows 10 Forums

    To understand what this is/does (it was first introduced in Windows 8):
    “Fast Startup (aka: hybrid boot or hybrid Shutdown) is a new feature in Windows 8 to help your PC start up faster after shutting down. When turned on, Windows 8 does this by using a hybrid shutdown (a partial hibernate) method that saves only the kernel session and device drivers (system information) to the hibernate (hiberfil.sys) file on disk instead of closing it when you shut down your PC. This also makes the hiberfil.sys file to be much smaller than what hibernate would use (often 4GB or more). When you start your PC again, Windows 8 uses that saved system information to resume your system instead of having to do a cold boot to fully restart it. Using this technique with boot gives a significant advantage for boot times, since reading the hiberfile in and reinitializing drivers is much faster on most systems (30-70% faster on most systems tested). If you have a motherboard with UEFI, then fast startup will be even faster.”
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  4. Robert Avery
    Posts : 2
    Windows 10
    Thread Starter
       New #3

    Many thanks. This seems to have done the trick.
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  6. simrick
    Posts : 16,325
    W10Prox64
       New #4

    Robert Avery said:
    Many thanks. This seems to have done the trick.
    Excellent news, Robert! Please mark the thread as solved. Cheers!
      My Computer
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