1. Joined : Aug 2016
    Posts : 2
    windows10
       07 Aug 2016 #1

    Why Microsoft locked out my new Laptop?


    hello, please help me i have just purchased a new Dell laptop I used it for only one time then it had been locked by microsoft and ask for password?
      My System SpecsSystem Spec


  2. Joined : Oct 2013
    Newport, South Wales, UK
    Posts : 1,211
    Windows 10 Pro x64 - XP/Vista/Win7/Win8.1 in VM for testing
       07 Aug 2016 #2

    Certain Dell laptops intended for the business market have a BIOS security lock that can sometimes accidentally activate. If this is the case then you will need to contact Dell directly with the Device ID of the Laptop, and proof of purchase, as the password is automatically generated by the laptop is unique to the device, and the software to unlock the password is only available to Dell staff.

    If it is a password after windows has started this should be listed in the documentation with the laptop, If not, you will need to contact the vendor
      My System SpecsSystem Spec


  3. Joined : Jul 2015
    Posts : 6,879
    Windows 10 Pro
       07 Aug 2016 #3

    Rehab said: View Post
    hello, please help me i have just purchased a new Dell laptop I used it for only one time then it had been locked by microsoft and ask for password?
    At what point is it asking you for a password? Does it show the Dell screen, then the Windows screen with the spinning dots, then the Windows lock screen with a username and asking for a password? When you set up the laptop the first time, if the first username you entered to create the first user account was a Microsoft account (like username@hotmail.com), the password it is asking for is the same as your email password.
      My System SpecsSystem Spec


  4. Joined : Aug 2016
    Posts : 2
    windows10
       07 Aug 2016 #4

    I tried all the passwords i have ever used in my life it does not work I believe I have to purchase a program that reset that password
      My System SpecsSystem Spec


  5. Joined : Jul 2015
    Posts : 6,879
    Windows 10 Pro
       07 Aug 2016 #5

    Rehab said: View Post
    I tried all the passwords i have ever used in my life it does not work I believe I have to purchase a program that reset that password
    If you are getting to the Windows login screen - you can use Option 4 here to enable the built-in administrator account, then create a new user account or reset the existing user account password:
    Administrator account - Enable or Disable in Windows 10 - Windows 10 Forums
      My System SpecsSystem Spec


  6. Joined : Sep 2015
    Posts : 215
    Windows 10 Home
       07 Aug 2016 #6

    If you only used the laptop one time, just do a factory reset. Do a Google search for "Dell factory reset".
      My System SpecsSystem Spec


  7. Joined : Sep 2014
    Posts : 2,923
    Windows 10 Pro
       07 Aug 2016 #7

    Rehab said: View Post
    I tried all the passwords i have ever used in my life it does not work I believe I have to purchase a program that reset that password
    Don't purchase anything. Is there something that says you need to pay to get access? That sounds like you may be a victim of a ransomware attack.
      My System SpecsSystem Spec


 


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