Account pin works for signon but not for verify

  1. Posts : 2
    windows 10

    Account pin works for signon but not for verify

    My MS account four digit pin works fine for sign in with new laptop. But anything I try involving my account elsewhere requires account verify. When entering the pin I get prompted for a seven digit pin? At the same screen, If I request a new pin via email, the request is apparently accepted but no pin is emailed.

    Thanks for any advice.
      My Computer

  2. Posts : 2
    windows 10
    Thread Starter

    Sorry, I found the problem. The email with a cryptic pin number was being mailed but was marked somewhere as spam. I'm trying to figure how a message with a title like it has, very legit looking was treated as spam. I had filtering in Kaspersky turned off so not sure how.
    I will add that no way am I using such a number to save time when logging in. There is still an issue here in that my four digit pin was working during sign in.
      My Computer


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