'incorrect user name and password'

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  1. Posts : 13
    windows 10
    Thread Starter
       #11

    I run a kaspersky scan automagically every morning.
      My Computer


  2. Posts : 13
    windows 10
    Thread Starter
       #12

    I'm so furious with myself for messing with the settings on this computer.
    My windows 10 will not run a system restore because, it says, my security (Kaspersky) is preventing it - and I should temporally disable it. But I can't see a way to do that and am not sure that I should.
    When I sign in now, using my correct sign in formula I get a screen saying I have to consult my system administrator (whoever that is) and when I click OK it signs me off. It takes seven and a half minutes to sign off and re-start. Sometimes even a restart goes through the whole rigmarole again - so all in all it can take 15 minutes to begin.
    All I've done is make a trivial problem a major one.
    The only solution as far as I can see is to restore the whole thing back to factory settings and lose everything I've downloaded myself. So I'll be back to windows 8 which I hated.
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  3. Brink's Avatar
    Posts : 56,311
    64-bit Windows 10 Pro for Workstations build 21359
       #13

    If you like, you could try resetting Windows 10 at boot instead.

    Reset Windows 10
      My Computers


  4. Posts : 13
    windows 10
    Thread Starter
       #14

    I can see the irritation my questions are causing, but I've been 'living with' this for months and its getting worse.
    The question has been asked by other people I see, and they have solved it by going to somewhere you call 'netplwiz' (I think). However, I am a complete duffer with computers and have no idea what most of these strange names mean so I can't follow the instructions.
    I've typed netplwiz into contana and found a window (I think thats what you call that box that appears?) but the rogue name isn't listed, just me and Admin - so I can't delete it.
    Neither can I try a system restore because, although I've tried making my own restore dates, after every time I run a restore I get a message saying it has failed.
    I am reluctant to restore to factory settings because I'd lose everything, and the nightmare of recalling all those passwords is enough to drive me to drink. Every time I see the offer of backing up my work I use it - but then I don't know where this backed up work is when I want to restore it. I feel I'll never get my head around this techno babble - can you direct me to a forum that uses plain English and not computer-speak?
    (You say there are no dumb questions ....... what about dumb people with degrees in ancient history, we must be the dumbest of the lot!)
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  5. Brink's Avatar
    Posts : 56,311
    64-bit Windows 10 Pro for Workstations build 21359
       #15

    The netplwiz option is the same as I posted in post #2 below. If you check the Users must enter a user name and password to use this computer box, do you still get this "incorrect user name and password" message?

    'incorrect user name and password'
      My Computers


  6. Posts : 13
    windows 10
    Thread Starter
       #16

    Yes.
    Then I'm put back to the page where all the users names appear (myself, others and admin usually) but there's now another 'user' called cross-000 which is at the top of the list and highlighted. When I scroll to 'myself' and enter my password I now get another message advising me to contact my system administrater.
    Windows 10 is rubbish.
      My Computer

  7. Brink's Avatar
    Posts : 56,311
    64-bit Windows 10 Pro for Workstations build 21359
       #17

    I'm not sure what's going on, but I would recommend to back up anything that you don't want to lose, and reset Windows 10 to start fresh.

    Reset Windows 10
      My Computers


  8. Posts : 13
    windows 10
    Thread Starter
       #18

    I have worked out how to get past this, although the original problem isn't solved.

    I switch on
    the usual response comes up (incorrect user name and password)
    I wait exactly two and a half minutes (time to boil the kettle for a cuppa)
    UP POPS THE DESKTOP and I can get in.

    Not perfect, but I don't understand you Brink, I'm an elderly Englishwoman and we don't speak the same language, eg why is the word 'boot' used when people mean 'start' and 're-boot' when you mean 're start'? Not getting at you personally because you've been very helpful and patient and I thank you for it - but I really don't understand computerspeak although I'm learning.
      My Computer

  9. Brink's Avatar
    Posts : 56,311
    64-bit Windows 10 Pro for Workstations build 21359
       #19

    No worries. :)

    I just meant "at boot" as being before Windows startup screen after restarting the computer.

    I'm glad to hear you have a workaround for now.

    Just to verify, did you check the Users must enter a user name and password to use this computer box in netplwiz and click/tap on OK to see if you still get this "incorrect user name and password" message?

    Sign in User Account Automatically at Windows 10 Startup
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