My first post here, and I'd really appreciate your help.
My wife told me that when she logged on into her account yesterday, she found that everything that was on her desktop had disappeared.
This came as the last straw - I had been battling with poor performance and crashes for quite a few weeks.
So I did a system reset; it brought back the snappiness of the computer in general, and also it brought back all the files my wife used to have on her desktop before "it all just went", as she puts it.
However, as it turns out, before she complained to me and I reset the PC, she had been working on another document - which she, too, saved to her "new" desktop (i.e., the desktop which she was seeing after her previous work had "vanished"). Now I can't find this file, and neither can she.
Can anybody please suggest where this file may have gone? I did look in windows.old - it's definitely not there.
Thanks a lot,