Missing document after OS reset


  1. Posts : 3
    w10
       #1

    Missing document after OS reset


    Hi all

    My first post here, and I'd really appreciate your help.

    My wife told me that when she logged on into her account yesterday, she found that everything that was on her desktop had disappeared.

    This came as the last straw - I had been battling with poor performance and crashes for quite a few weeks.

    So I did a system reset; it brought back the snappiness of the computer in general, and also it brought back all the files my wife used to have on her desktop before "it all just went", as she puts it.

    However, as it turns out, before she complained to me and I reset the PC, she had been working on another document - which she, too, saved to her "new" desktop (i.e., the desktop which she was seeing after her previous work had "vanished"). Now I can't find this file, and neither can she.

    Can anybody please suggest where this file may have gone? I did look in windows.old - it's definitely not there.

    Thanks a lot,

    Artyom
      My Computer

  2. philc43's Avatar
    Posts : 4,362
    64bit Win 10 Pro ver 1909 Build 18363.836 and W10 Insider Ver 2004 Build 19640
       #2

    Hello Artyom,

    Welcome to the TenForums :)

    Is it possible that a temporary user profile was set up and the document got stored in this area? Do you see any additional temporary user folders like this in your C:\Users directory?
      My Computers


  3. Posts : 3
    w10
    Thread Starter
       #3

    philc43 said:
    Hello Artyom,

    Welcome to the TenForums :)

    Is it possible that a temporary user profile was set up and the document got stored in this area? Do you see any additional temporary user folders like this in your C:\Users directory?
    Hi, thanks for this, but no, I'm afraid there are no temp folders in c:\users...
      My Computer

  4. hTconeM9user's Avatar
    Posts : 2,766
    Windows 10x64 Home Version 1909 (Build 18363) 836
       #4

    agfoxx said:
    Hi, thanks for this, but no, I'm afraid there are no temp folders in c:\users...
    where was she working on the document had has disappeared
    If in word then it should be in there, otherwise look in the documents folder or anywhere in her C Drive

    Also look in the one drive Documents section as it might have been saved to the cloud
      My Computer


  5. Posts : 3
    w10
    Thread Starter
       #5

    hTconeM9user said:
    where was she working on the document had has disappeared
    If in word then it should be in there, otherwise look in the documents folder or anywhere in her C Drive

    Also look in the one drive Documents section as it might have been saved to the cloud
    Thank you - she was working in Word, but it can't see the document in either "recent" or "autosaved".

    I've downloaded a piece of software called DiskDigger; it's going through my hard drive as we speak, throwing up files I didn't even know existed (from back in 2002!). Let's see what it finds.

    By the way, I'm really curious about how files from 14 years ago can still be "hiding" on my current PC. But that's a separate question.
      My Computer


 

Related Threads
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 18:37.
Find Us




Windows 10 Forums