Windows 10: Missing document after OS reset

  1.    11 Jul 2016 #1

    Missing document after OS reset


    Hi all

    My first post here, and I'd really appreciate your help.

    My wife told me that when she logged on into her account yesterday, she found that everything that was on her desktop had disappeared.

    This came as the last straw - I had been battling with poor performance and crashes for quite a few weeks.

    So I did a system reset; it brought back the snappiness of the computer in general, and also it brought back all the files my wife used to have on her desktop before "it all just went", as she puts it.

    However, as it turns out, before she complained to me and I reset the PC, she had been working on another document - which she, too, saved to her "new" desktop (i.e., the desktop which she was seeing after her previous work had "vanished"). Now I can't find this file, and neither can she.

    Can anybody please suggest where this file may have gone? I did look in windows.old - it's definitely not there.

    Thanks a lot,

    Artyom
      My ComputerSystem Spec


  2. Posts : 2,512
    64bit Win 10 Pro ver 1703 Build 15063.483
       11 Jul 2016 #2

    Hello Artyom,

    Welcome to the TenForums

    Is it possible that a temporary user profile was set up and the document got stored in this area? Do you see any additional temporary user folders like this in your C:\Users directory?
      My ComputersSystem Spec

  3.    11 Jul 2016 #3

    philc43 said: View Post
    Hello Artyom,

    Welcome to the TenForums

    Is it possible that a temporary user profile was set up and the document got stored in this area? Do you see any additional temporary user folders like this in your C:\Users directory?
    Hi, thanks for this, but no, I'm afraid there are no temp folders in c:\users...
      My ComputerSystem Spec


  4. Posts : 2,554
    Windows 10 Home x64: 1607 Redstone (1) Build 14393.198
       11 Jul 2016 #4

    agfoxx said: View Post
    Hi, thanks for this, but no, I'm afraid there are no temp folders in c:\users...
    where was she working on the document had has disappeared
    If in word then it should be in there, otherwise look in the documents folder or anywhere in her C Drive

    Also look in the one drive Documents section as it might have been saved to the cloud
      My ComputerSystem Spec

  5.    12 Jul 2016 #5

    hTconeM9user said: View Post
    where was she working on the document had has disappeared
    If in word then it should be in there, otherwise look in the documents folder or anywhere in her C Drive

    Also look in the one drive Documents section as it might have been saved to the cloud
    Thank you - she was working in Word, but it can't see the document in either "recent" or "autosaved".

    I've downloaded a piece of software called DiskDigger; it's going through my hard drive as we speak, throwing up files I didn't even know existed (from back in 2002!). Let's see what it finds.

    By the way, I'm really curious about how files from 14 years ago can still be "hiding" on my current PC. But that's a separate question.
      My ComputerSystem Spec


 

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