Win 10 Password Problem:

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  1.    29 Jun 2016 #11

    Thanks Brink;
    Got as far as REM_SAM and then got "process cannot access the file because it is being used by another process." I have an option I think which is an Acronis image backup which I can try to load using a USB driver. Have been avoiding that as I preferred to do it the way we have been trying. FYI: In my search at Advanced Options in Troubleshoot I found: System Restore (I had nor created a restore point) , System Image Recovery, Startup Repair (did nothing), Command Prompt, UEFI Firmware settings and Go Back to Previous Build.
      My ComputerSystem Spec

  2. Brink's Avatar
    Posts : 33,721
    64-bit Windows 10 Pro build 18282
       29 Jun 2016 #12

    That error indicates that you may not have done it in a command prompt at boot, but instead did so in advanced startup or safe mode which wouldn't work.
      My ComputersSystem Spec

  3.    29 Jun 2016 #13

    OK. I tried my best to get command prompt at boot using shift F10 but first got "Choose your Keyboard layout" and then got a bunch of options; "Exit and Continue to Win 10; Use a Device; Troubleshoot" which is finally where I got the Command Prompt. It is trying to get it at boot which I must have tried 10 times but with no success except as above. Any thoughts?
      My ComputerSystem Spec

  4. Brink's Avatar
    Posts : 33,721
    64-bit Windows 10 Pro build 18282
       29 Jun 2016 #14

    Did you boot from installation media and use OPTION ONE below to open a command prompt at boot?
      My ComputersSystem Spec

  5.    29 Jun 2016 #15

    No. Where do I get installation media?
      My ComputerSystem Spec

  6. Brink's Avatar
    Posts : 33,721
    64-bit Windows 10 Pro build 18282
       29 Jun 2016 #16

    To download a Windows 10 ISO file:

    Windows 10 ISO Download - Windows 10 Forums

    To create a bootable USB from the ISO file:

    USB Flash Drive - Create to Install Windows 10 - Windows 10 Forums
      My ComputersSystem Spec

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