1. Joined : Jun 2015
    Posts : 25
    Windows 10
       14 Jun 2016 #1

    Something messed up with PIN


    I had to forcibly reboot my Windows 10 14342 machine today and when it came back fingerprint wasn't working saying there was no PIN set. I had set one, figured I could add it back. I go into Sign in options and it says 'Add a PIN' I click on that and it asks me for my PIN, put that in and it just hangs up. Few reboots and system restore have not made any change.

    Is there a place to remove it completely? I'm thinking something might be amiss in my profile. Rather not rebuild it.
      My System SpecsSystem Spec


  2. Joined : Oct 2013
    Posts : 17,436
    64-bit Windows 10 Pro build 15014
       14 Jun 2016 #2

    Hello mvalpreda,

    Resetting or removing your PIN may be able to sort this for you. If you remove it, you'll need to add a new one.

    PIN - Reset for your Account in Windows 10

    PIN - Remove from your Account in Windows 10

    If it doesn't help, then see if you may be able to remove your fingerprints, try the above again, then add a PIN and fingerprints again.

    Fingerprint - Add or Remove in Windows 10
      My System SpecsSystem Spec


  3. Joined : Jun 2015
    Posts : 25
    Windows 10
       14 Jun 2016 #3

    Thanks....but already went through all of that. I do not get any of the PIN reset options.

    I think I have a Veeam Endpoint Backup from last week. I'll do a backup from now, restore from last week, then copy over the few changes.
      My System SpecsSystem Spec


  4. Joined : Oct 2013
    Posts : 17,436
    64-bit Windows 10 Pro build 15014
       14 Jun 2016 #4

    When it asks for your PIN, are you able to select to enter your password or click on "I forgot my PIN" instead?
      My System SpecsSystem Spec


  5. Joined : Jun 2015
    Posts : 25
    Windows 10
       14 Jun 2016 #5

    I forgot my PIN is available, but does nothing. Crazy is that I just restored to 12 days ago.....and everything was fine then....but now is not. Wondering if the PIN is stored with the TPM or something like that. I am not seeing any TPM options in my BIOS now though. Something very strange is going on!
      My System SpecsSystem Spec


  6. Joined : Jun 2015
    Posts : 25
    Windows 10
       14 Jun 2016 #6

    Security Devices is missing from my laptop. No TPM showing up. Ugggg

    Going to do a BIOS update and hope that kicks something back in.....
      My System SpecsSystem Spec


  7. Joined : Oct 2013
    Posts : 17,436
    64-bit Windows 10 Pro build 15014
       14 Jun 2016 #7

    Your account's PIN is only tied locally in Windows to just that specific PC.

    If you have a TPM, the PIN can be backed up to it.

    Why a PIN is better than a password (Windows 10)

    You might see if switching your account to a local account, then back to a Microsoft account may toggle it to work properly afterwards.

    Local Account - Switch to in Windows 10 - Windows 10 Forums

    Microsoft Account - Switch to in Windows 10 - Windows 10 Forums
      My System SpecsSystem Spec


  8. Joined : Jun 2015
    Posts : 25
    Windows 10
       14 Jun 2016 #8

    TPM options are missing from the BIOS. Verified they should be there....but alas they are not. Sounds like I have something else going on. I'll give Dell a call.
      My System SpecsSystem Spec


  9. Joined : Jun 2015
    Posts : 25
    Windows 10
       14 Jun 2016 #9

    Dell is replacing the motherboard. TPM is just flat out missing. Very odd.
      My System SpecsSystem Spec


  10. Joined : Oct 2013
    Posts : 17,436
    64-bit Windows 10 Pro build 15014
       14 Jun 2016 #10

    Odd indeed, but I'm glad they are taking care of it for you.
      My System SpecsSystem Spec


 


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