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  1.    15 May 2016 #1
    Join Date : May 2016
    Posts : 5
    Windows 10

    Signed in Onenote, computer locked! solved, but how to complain to MS?


    I signed into Onenote to try it out using my MS password, which I haven't used in years. It was autofilled with a password manager, so I don't even know what it is. Then when I rebooted my computer, I found my MS password automatically applied to my computer!

    Used my mobile to reset it, which wasn't difficult. But the idea of this alone is ridiculous.

    What's the best way to direct my vitriol at Microsoft? Is there an input link that they actually respond to?
      My ComputerSystem Spec
  2.    16 May 2016 #2
    Join Date : Oct 2013
    A Finnish expat in Germany
    Posts : 13,116
    Windows 10 Pro

    Quote Originally Posted by tvanhorne View Post
    I signed into Onenote to try it out using my MS password, which I haven't used in years. It was autofilled with a password manager, so I don't even know what it is. Then when I rebooted my computer, I found my MS password automatically applied to my computer!

    Used my mobile to reset it, which wasn't difficult. But the idea of this alone is ridiculous.

    What's the best way to direct my vitriol at Microsoft? Is there an input link that they actually respond to?
    I don't see the point, complaining to Microsoft about your own mistakes? In signing in to OneNote you have yourself selected to switch your local Windows account to a Microsoft account. What happened next is also not Microsoft's fault; if you trust password managers too much, not remembering your own password, it's your own fault.

    I happened to reply to a post a few days ago regarding signing in to OneNote, someone else wanted to give the OneNote app a go. Below a quote of a part of that reply of mine, I have removed the parts not relevant to your issue to keep the quote shorter:

    Quote Originally Posted by Kari View Post
    ...
    ...

    7.) Open Windows 10 OneNote app. If you sign in to Windows with a Microsoft (MS) account, jump to step 11. If you sign in with a local account click Personal Microsoft Account:



    8.) Sign in to your MS account:
    '


    9.) Enter your Windows password, click Sign in to just this app instead:

    Note   Note
    This is important! Do not click Next here, it will convert your local Windows user account to an MS account!



    10.) Click Start using OneNote:

    ...
    ...

    Short: You yourself had given Windows permission to switch your local Windows user account to a Microsoft account. You yourself had forgotten said Microsoft account's password.

    No one else to blame than you yourself.

    Kari
      My ComputerSystem Spec
  3.    16 May 2016 #3
    Join Date : May 2016
    Posts : 5
    Windows 10
    Thread Starter

    I think no one will be surprised when I disagree with you. Perhaps it is true that I clicked through the setup options too quickly, but for MS to presume to make locking a computer with a password the default option for simply signing into a program is beyond heavy-handed. If a 3rd party software wants to bundle bloatware or malware with an installer and leave it to the user to uncheck a box, then fine. But this is another situation entirely. Now I know to click very slowly through MS's options, but I still intend to tell them about how their design decision affected yet another customer.
      My ComputerSystem Spec
  4.    16 May 2016 #4
    Join Date : Oct 2013
    A Finnish expat in Germany
    Posts : 13,116
    Windows 10 Pro

    Quote Originally Posted by tvanhorne View Post
    I think no one will be surprised when I disagree with you. Perhaps it is true that I clicked through the setup options too quickly, but for MS to presume to make locking a computer with a password the default option for simply signing into a program is beyond heavy-handed. If a 3rd party software wants to bundle bloatware or malware with an installer and leave it to the user to uncheck a box, then fine. But this is another situation entirely. Now I know to click very slowly through MS's options, but I still intend to tell them about how their design decision affected yet another customer.
    You may disagree as much as you want to, it does not change the fact that the reason your local account was switched to a Microsoft account is that you just clicked something without reading what you agreed with the click, and then were locked out from your PC because you did not remember your Microsoft account password. Both very much your own fault.

    Let's see one of those screenshots again I posted in my previous post. This time I have highlighted something, an easy to understand and clear question MS asks you when showing that dialog, then offering you equally easy to understand and clear alternative (Sign in to just this instead):

    Click image for larger version. 

Name:	2016_05_16_08_49_151.png 
Views:	3 
Size:	76.4 KB 
ID:	80086


    If you are foolish and think reading instructions and clear warnings about what will happen are not important, how can it be someone else's fault?

    Really!

      My ComputerSystem Spec
  5.    16 May 2016 #5
    Join Date : May 2016
    Posts : 5
    Windows 10
    Thread Starter

    Wow, you're really enjoying being up on your high horse, aren't you. How's the view? Having fun?
      My ComputerSystem Spec
  6.    16 May 2016 #6
    Join Date : Feb 2015
    Bamberg Germany
    Posts : 18,016
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu

    warning   Warning
    It's a great way to get PUP's too, when downloading 3rd party software(habits are, after all, habits)

    He has a point though.
    Even when doing a clean install, some things are written with a smaller text, or uses a text color that is close to the window background color, when it comes to setting up Win10 as Local or MS account. Of course the want to choose the MS account so you can get full use out of the OS and apps.

    OneNote is really only of use with the MS account turned on, and connected to OneDrive. Otherwise you can just download the page in your browser and save it as webpage HTM or HTML.
      My ComputersSystem Spec
  7.    16 May 2016 #7
    Join Date : Oct 2013
    A Finnish expat in Germany
    Posts : 13,116
    Windows 10 Pro

    Quote Originally Posted by tvanhorne View Post
    Wow, you're really enjoying being up on your high horse, aren't you. How's the view? Having fun?
    I apologize that I tried to explain this to you. It really is not someone else's fault that you don't read the instructions, a clear question you were asked, thus causing your account being converted to Microsoft account. The lock out that followed was because you did not remember your password.

    I know it is sometimes very difficult to admit being wrong, having caused the issue by your own actions. But to get aggressive to someone who explains it to you, that's not understandable.

    Kari
      My ComputerSystem Spec
  8.    16 May 2016 #8
    Join Date : Jul 2014
    Serbia
    Posts : 10,634
    W10 Insider + Linux

    Quote Originally Posted by Kari View Post
    I apologize that I tried to explain this to you. It really is not someone else's fault that you don't read the instructions, a clear question you were asked, thus causing your account being converted to Microsoft account. The lock out that followed was because you did not remember your password.

    I know it is sometimes very difficult to admit being wrong, having caused the issue by your own actions. But to get aggressive to someone who explains it to you, that's not understandable.

    Kari
    And than they (some of them) complain how W10 is "Dumbed down".
      My ComputersSystem Spec
  9.    16 May 2016 #9
    Join Date : May 2016
    Posts : 5
    Windows 10
    Thread Starter

    I was sorry that you didn't include the same screenshot a third time--the highlighting and red arrows were so instructive. An art form, almost. Are you a teacher?

    And perhaps you missed it, but my question was not why this happened. I fully realize why it happened. I'm not sure why you feel the need to be condescending or assume that I need to 'admit' being wrong... My question was whether anyone knew a good way to contact Microsoft because I'd like to give them my feedback as a user. It seems that lots of other people have had their time wasted with this, and as a productivity company, I would hope that Microsoft is interested in knowing that. Speaking of wasting time, perhaps we could get back on topic. Unless you'd like to keep telling me how wrong I am. I know it can be therapeutic.
      My ComputerSystem Spec
  10.    16 May 2016 #10
    Join Date : Jul 2014
    Serbia
    Posts : 10,634
    W10 Insider + Linux

    "Feedback Hub" APP ??? Should be in Start menu.
      My ComputersSystem Spec

 
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