1.    11 May 2016 #1
    Join Date : May 2016
    Posts : 2
    win 10

    says password is wrong when it's right


    When I started my wife's computer this morning it was doing an update and then when it finished, her password didn't work any more. When I click the "reset password" box it says I had to have set up a disk ahead of time. The box is labeled "password reset wizard". I don't know what to do next. Any clues?
      My ComputerSystem Spec
  2.    11 May 2016 #2
    Join Date : Jul 2015
    Posts : 9,149
    Windows 10 Pro

    Is it a local account or a Microsoft account?

    Local account:
    Password of User Account - Remove in Windows 10 - Windows 10 Forums

    Microsoft account, have you tried getting into her online Microsoft account from a web browser?
      My ComputerSystem Spec
  3.    11 May 2016 #3
    Join Date : May 2016
    Posts : 2
    win 10
    Thread Starter

    I can access her gmail account through 2 of my other computers and she can get to gmail through her kindle as well. We have been using the same password for her computer log in as the gmail account in the past so nothing should have changed.
      My ComputerSystem Spec
  4.    11 May 2016 #4
    Join Date : Jul 2015
    Posts : 9,149
    Windows 10 Pro

    I didn't know you could use a gmail address/account to log into Windows with.
      My ComputerSystem Spec

 


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