Windows 10: says password is wrong when it's right

  1.    11 May 2016 #1

    says password is wrong when it's right

    When I started my wife's computer this morning it was doing an update and then when it finished, her password didn't work any more. When I click the "reset password" box it says I had to have set up a disk ahead of time. The box is labeled "password reset wizard". I don't know what to do next. Any clues?
      My ComputerSystem Spec

  2.    11 May 2016 #2

    Is it a local account or a Microsoft account?

    Local account:
    Password of User Account - Remove in Windows 10 - Windows 10 Forums

    Microsoft account, have you tried getting into her online Microsoft account from a web browser?
      My ComputerSystem Spec

  3.    11 May 2016 #3

    I can access her gmail account through 2 of my other computers and she can get to gmail through her kindle as well. We have been using the same password for her computer log in as the gmail account in the past so nothing should have changed.
      My ComputerSystem Spec

  4.    11 May 2016 #4

    I didn't know you could use a gmail address/account to log into Windows with.
      My ComputerSystem Spec


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