Windows 10: Strange UAC Problem Solved

  1. Posts : 8
    Windows 10 Pro 64-bit
       11 May 2016 #1

    Strange UAC Problem

    We have an Asus T100 netbook with Windows 10 and three user accounts. Let's call them WifeAdmin, Wife and Husband. I log onto the computer as WifeAdmin and if I try to do anything that requires administrator privileges I get a popup that asks for the password for Husband. Unfortunately, I have forgotten the Husband password. I have both the WifeAdmin and Wife passwords and am logged in as WifeAdmin, so why am I required to enter the Husband password?

    Since I don't have the Husband password, the computer is basically a brick. The Wi-Fi adapter is disabled and it takes an administrator privilege to enable it. I'm logged on as an administrator but can't enable it without an non-administrator password!!! I really need some help with this, I'm totally lost here.
      My ComputerSystem Spec

  2. Kari's Avatar
    Posts : 15,054
    Windows 10 Pro
       12 May 2016 #2

    I've tried to replicate your scenario but it's simply not possible. I am sure, totally convinced that either you are mistaken and the account WifeAdmin really is and has been a standard account, not admin, or that the user Husband has somehow promoted his user account to admin and demoted you to standard user.

    An admin account in Windows 10 simply does not ask admin credentials of another local admin. The fact that you are asked the credentials of user Husband clearly tells that this user is an admin; Windows UAC will never ever ask credentials of a standard user.

    To check the situation, open Settings > Accounts > Your info. See the screenshot below, an admin user at left with two telltales to see he's an admin, word Administrator under the username (and email address if an MS account), and possibility to manage Family & other users on left pane. If you can see these telltales, your account is an admin account and you should not be prompted credentials of another local admin.

    At right the same user demoted to standard user. You can see that both telltales are missing. If this is your case as I suspect, you really need to get the user Husband to promote you to admin.

    Click image for larger version. 

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    Last edited by Kari; 12 May 2016 at 03:27.
      My ComputerSystem Spec

  3. Posts : 8
    Windows 10 Pro 64-bit
    Thread Starter
       12 May 2016 #3

    Kari, you are correct. But it was never supposed to be that way and we never even thought to look at that. The account was named WifeAdmin because it was always supposed to be an admin account and it was definitely set up that way initially. We always "knew" that it was an admin account. Neither of us know how it got changed to a standard account.

    Thanks for pointing me in the right direction. I've got it all sorted out now.
      My ComputerSystem Spec

  4. Kari's Avatar
    Posts : 15,054
    Windows 10 Pro
       12 May 2016 #4

    You are welcome :)
      My ComputerSystem Spec


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