1.    09 Apr 2016 #1
    Join Date : Apr 2016
    Posts : 6
    Windows 10

    Help with login


    Just set up a family user account for my Son with his outlook account. Its all activated but when he goes to log in with his password it says
    " you must be online the first time to complete your account setup"
    there is an internet connection, so what's going on? Appreciate the help. Probably a simple solution.
      My ComputerSystem Spec
  2.    10 Apr 2016 #2
    Join Date : Jan 2015
    Posts : 162
    Windows 10 64-bit

    Hi there Krom and welcome to Ten Forums!

    Did you setup his account using the same computer that he is using? (I guessing you did since I don't think this is remotely possible)
    It could be that his account doesn't have internet access possibly? You could try looking into the properties of his account (i.e access/restrictions)

    Are you using the Microsoft family setup (based online) or another software such as Net Nanny?

    Make sure the ethernet cable is fully connected (make sure you hear a click when plugging it in), or if its wireless then turn the Wi-Fi off and on from the computer.

    It could mean that you have to be online as well your Son for first time setup?
      My ComputersSystem Spec
  3.    11 Apr 2016 #3
    Join Date : Apr 2016
    Posts : 6
    Windows 10
    Thread Starter

    Hi there. Thank you for your reply.
    Yes I set up his account on his computer. Not sure how to look at the properties of his account. There is def an internet connection when you are on the login page. I am using Microsoft family and also netnanny. I didn't have this problem before. I just deleted his account and set up new one as the screentime was playing up. It was working fine with netnanny before this. I can log in fine as administrator. Not sure what's up with it.
      My ComputerSystem Spec
  4.    11 Apr 2016 #4
    Join Date : Jul 2015
    Posts : 1,638
    Windows 10 Pro (64 bit)

    If it's any consolation I have similar problems with my sons acc on our laptop (but not our desktop!). Whilst he can login ok edge and IE take ages to be useable for him. Mozilla is ok though. It's as if the MS family tracking where it logs his activity is causing it to get stuck. Deleting his user account and recreating it does not fix. I just thought I'd chime in to say your not alone as it seems child accounts are problematic on Windows 10
      My ComputerSystem Spec
  5.    11 Apr 2016 #5
    Join Date : Apr 2016
    Posts : 6
    Windows 10
    Thread Starter

    Hi Scottyboy99

    Yes I think there is a major delay when you change the settings to them actually coming into effect also. That is why I removed his account and then added him again. But this thing with him logging in is really becoming annoying. There is an internet connection so I can't see what the problem is?
      My ComputerSystem Spec
  6.    11 Apr 2016 #6
    Join Date : Jul 2015
    Posts : 1,638
    Windows 10 Pro (64 bit)

    I doubt it will help but I think there is another cumulative update due tomorrow. If it still plays up many people on here swear by in place / repair upgrade as a fix for issues. Personally I will try that as a last resort. I might try and get online with ms technical support and see what they can do
      My ComputerSystem Spec
  7.    11 Apr 2016 #7
    Join Date : Jan 2015
    Posts : 162
    Windows 10 64-bit

    Quote Originally Posted by Scottyboy99 View Post
    I might try and get online with ms technical support and see what they can do.
    Yes, I would do this to if I were you Krom. Unfortunately it sounds more like a online account problem, opposed to something directly wrong with the computer.

    Have you got the new version of Net Nanny? I know there is an old version that, when it is upgraded to windows 10 it starts to affect the computer. To check this make sure in the taskbar it shows a "@" sign in a shape of an "n". Not the yellow and blue icon with the blue nanny and the plug.

    To download the compatible version, click here.

    You could look at this tutorial as well, Family Settings in Windows 10
      My ComputersSystem Spec
  8.    12 Apr 2016 #8
    Join Date : Apr 2016
    Posts : 6
    Windows 10
    Thread Starter

    [QUOTE=ellellell1;633384]Yes, I would do this to if I were you Krom. Unfortunately it sounds more like a online account problem, opposed to something directly wrong with the computer.

    Thank you both for your help. I do have the new version of netnanny. I will check what the updates do and then let you both know, if they still don't work then I shall as you both suggested contact tech support. I seem to send more time on my Son's computer making sure it is safe for him rather than my own these days! I have also found that you can't block certain things on windows family safety but you can with Net nanny and things you can't block with netnanny you can with kidswatch. It seems crazy, someone should come up with software that does everything.
      My ComputerSystem Spec
  9.    12 Apr 2016 #9
    Join Date : Jul 2015
    Posts : 1,638
    Windows 10 Pro (64 bit)

    Thanks Krom. I would be very interested to hear how things work out for you. Like I say, I have a similar - ish problem with my son's user account. You never know, there could be a common factor. If I make any discoveries I will share them on this thread
      My ComputerSystem Spec
  10.    12 Apr 2016 #10
    Join Date : Jan 2015
    Posts : 162
    Windows 10 64-bit

    Quote Originally Posted by Krom View Post
    Thank you both for your help. I do have the new version of netnanny. I will check what the updates do and then let you both know, if they still don't work then I shall as you both suggested contact tech support. I seem to send more time on my Son's computer making sure it is safe for him rather than my own these days! I have also found that you can't block certain things on windows family safety but you can with Net nanny and things you can't block with netnanny you can with kidswatch. It seems crazy, someone should come up with software that does everything.
    Yep, a software that can just combine everything would be great! If you don't succeed in setting up a account for your son via Windows Family Safety then you could just create a "limited local account" instead. This blocks installations and basically anything you would expect you would need an administrator for.

    Unless you are planning to use Family Safety for another layer of browsing security then you could do this as well. Also be aware that I'm not sure if Edge is filtered by Net Nanny, so check this as well. Wish you good luck .
      My ComputersSystem Spec

 


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